Henry Mintzberg questions some of the conventional wisdom about managerial work.
Management, according to Henry Mintzberg, is often misunderstood. Mintzberg, the Cleghorn Professor of Management Studies at the Desautels Faculty of Management at McGill University, sees a number of ways the managerial role is often mischaracterized. Sometimes it is idealized as work that should primarily involve detached planning and strategizing — but, Mintzberg says, many of the most interesting strategies emerge as managers deal with small actions day to day. Moreover, the nature of managerial work is action oriented and full of interruptions. Mintzberg also thinks that management’s importance is often underemphasized, when it is seen as the less-glamorous administrative counterpart to leadership. In his new book, Managing (Berrett-Koehler Publishers, 2009), Mintzberg seeks to correct the misperceptions. He offers a picture of management as a job that, of necessity, involves a wide range of roles and actions — and one where linking to counterparts elsewhere within the organization and associates outside it is often almost as big a part of the job as managing subordinates. Mintzberg sees managers getting things done via three planes — action, people and information — and holding jobs that vary greatly, depending on the kind of organization in which a manager works. MIT Sloan Management Review senior editor Martha E. Mangelsdorf recently spoke with Mintzberg about the nature of managerial work. Here are a few excerpts from that interview, edited for clarity. SMR: You’re of the opinion that contemporary American business is overly obsessed with leadership. Why is that? MINTZBERG: Well, ever since the distinction was made between leadership and management — leadership somehow being the important stuff and management being what surgeons call the scut work — attention focused on leadership. My view is that management without leadership is disheartening or discouraging. And leadership without management is disconnected, because if you lead without managing, you don’t know what’s going on. It’s management that connects you to what’s going on. We can make the distinction between leadership and management conceptually, but in practice I don’t think we should. SMR: In other words, you’re saying that management and leadership are really two sides of the same coin. MINTZBERG: Yes, certainly when it comes to organizations.