In this paper, the author suggests that the key element to successful implementation of solutions to managerial problems lies in the improvement of face-to-face relationships. He goes on to articulate the factors involved in building and maintaining effective interpersonal communication. Particular attention is given to the repair strategies and skills needed to mend damaged relationships.
References1. See P.R. Lawrence and J.W. Lorsch, Organization and Environment (Boston: Division of Research, Harvard Business School, 1967). 2. See E. Goffman, Interaction Ritual (Chicago: Aldine, 1967). 3. See E. Hall, Beyond Culture (Garden City, NY: Anchor, 1977).
4. See: E.H. Schein, Organizational Psychology, 3rd ed. (Englewood Cliffs, NJ: Prentice-Hall, 1980), chs. 9 and 13;
T.A. Harris, I'm OK — You're OK (New York: Avon, 1967);
E. Polster and M. Polster, Gestalt Therapy Integrated (New York: Bruner/Mazel, 1973).5. See R.E. Walton, Interpersonal Peacemaking: Confrontations and Third-Party Consultation (Reading, MA: Addison-Wesley, 1969). 6. See W. Bennis, J. Van Maanen, E.H. Schein, and F.I. Steele, Essays in Interpersonal Dynamics (Homewood, IL: Dorsey, 1979). 7. See D. McGregor, The Human Side of Enterprise (New York: McGraw-Hill, 1960).
8. See F. Bartolome and P.A.L. Evans, Must Success Cost So Much? (London: Grant Mclntyre, 1980);
E.H. Schein, Career Dynamics (Reading, MA: Addison-Wesley, 1978);
C.B. Derr, ed., Work, Family, and the Career (New York: Praeger, 1980).
9. See B. Edwards, Drawing on the Right Side of the Brain (Los Angeles: J.P. Tarcher, 1979);
F. Frank, The Zen of Seeing (New York: Vintage, 1973).10. See R.E. Ornstein, The Psychology of Consciousness (San Francisco: W.H. Freeman, 1972). 11. See S. Suzuki, Zen Mind, Beginner's Mind (New York: Weatherhill, 1977), p. 32.
The author would like to acknowledge the Centre D'Etudes Industrielle, Geneva, Switzerland for its support in writing this paper. This paper is adapted from an address delivered to the 50th Anniversary Convocation of the Sloan Fellows Program, Cambridge, Massachusetts on October 3, 1980.