How much does your organization know? The vital impact of organizational knowledge on performance is now widely recognized, but the study of how to manage such knowledge is still in its infancy. The author defines technical knowledge and gives a framework for mapping and evaluating levels of knowledge. He shows how to apply the framework to measure how much your organization knows and doesn’t know about its production processes, to learn where knowledge resides in your company, and to make better use of what you know. He shows why automation without adequate knowledge leads to disaster and how to manage knowledge in a world of continual organization learning.