Given the increasing complexity of the technological infrastructure, there is a critical need to build effective working relationships between line managers and information systems managers. This paper explores the concept of building partnerships as a management strategy. Using interviews with executives, the author focuses both on external partnerships (relationships between managers in separate organizations) and on internal partnerships (relationships between line managers and information systems managers in the same organization) to create a descriptive model.
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This research was supported by a grant from the IBM Corporation. The author wishes to acknowledge the contributions of Christine V. Bullen and Jay G. Cooprider.