Tools for Strategy Development in Family Firms

Family businesses are particularly vulnerable when coping with the speed of economic, industry, and competitive change. While the members of a founding family can draw on their powerful feelings of loyalty and love to sustain the business in its early years, the same family ties can inhibit change when later generations inherit the business. The family business system, once a source of innovation and creativity, can sustain a profound conservatism. This conservatism is not a sign of pathology but instead is the direct consequence of the family’s source of strength. Its virtue can become its weakness. Three issues relevant to all family businesses are particularly important:

1. Strategic imperatives and family life cycle events are often out of phase.

Stages in the family life cycle such as the founder’s death or children entering the business often provoke changes in the business.1 However, these life cycle events may unfold too slowly. Just when the family expects to transfer the legacy of the business to the next generation, the business’s capacity to create and sustain the family’s wealth may be undermined. External pressures and business responsiveness often do not correspond with unfolding family cycles. As competition rages and the need for decisive action is paramount, planning for or making a leadership or ownership change can destabilize both players and the firm, exacerbating an already anxiety-filled process. Without an agreed-on and well-understood plan that encompasses both the family’s wishes and the flexibility to make appropriate business decisions, continuity just won’t happen.

Consider Henry Ford. By creating an integrated production process, he was able to sell the Model T to farmers for less than $1,000. He realized that by producing only one car model, he could keep prices low and pay good wages to workers. However, when General Motors introduced customer choice by offering several models, Ford, by then in his sixties, refused to change his strategy. His oldest son, Edsel, could not convince him that the company faced danger. Only after Ford’s death was his grandson, Henry Ford II, able to revive and redevelop the company.2

There are many current examples of businesses founded around World War II that were based on a good idea, were targeted at a niche market, and required little capital.

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References

1. E.J. Poza, Smart Growth: Critical Choices for Business Continuity and Prosperity (San Francisco: Jossey-Bass, 1989); and

J.L. Ward, Keeping the Family Business Healthy: How to Plan for Continuity, Growth, Profitability, and Family Leadership (San Francisco: Jossey-Bass, 1988).

2. P. Collier and D. Horowitz, The Fords: An American Epic (New York: Summit Books, 1987).

3. J. Taylor, Storming the Magic Kingdom: Wall Street, the Raiders, and the Battle for Disney (New York: Ballantine Books, 1987).

4. Ibid.

5. T. Bivens et al., “The Dorrance Family Battles Itself,” Philadelphia Inquirer, 17 March 1991.

6. K. Eisenhardt, “Speed and Strategic Choice: How Managers Accelerate Decision Making,” California Management Review, volume 32, Spring 1990, pp. 39–54.

7. J.S. Armstrong, “Forecasting Methods for Conflict Situations,” in G. Wright and P. Ayton, eds., Judgmental Forecasting (New York: John Wiley, 1987).

8. P.M. Senge, The Fifth Discipline (New York: Doubleday/Currency, 1990), pp. 174–175.

9. Ibid.

10. T.N. Gilmore and G. Shea, “Organizational Learning and the Leadership of Time Travel,” Journal of Management Development, volume 16, number 4, 1997, pp. 84–93.

11. T.N. Gilmore and E. Schall, “Staying Alive to Learning: Integrating Enactments with Case Teaching to Develop Leaders,” Journal of Policy Analysis and Management, volume 15, number 3, 1996, pp. 444–456.

Acknowledgments

Individual and organizational names used in describing the cases and business situations in this article are fictitious. The names and selected other identifying attributes of these persons and organizations have been changed to prevent their specific identification. Any resemblance to any existing person or business of the same name is coincidental.