Business Insight - Wall Street Journal / MIT Sloan

Working with a mentor is a classic recipe for success in business. But the traditional mentoring relationship just doesn’t work anymore.

Typically, you choose a single senior colleague—or get assigned to one—who can show you the ropes and open the right doors. But the world of work has gotten too complicated for one person to provide [...]

Most customer-loyalty programs don't boost market share. Here's how to improve the odds.

The path to new products might start with the customer data you've already collected. You just don't realize it.

Why high oil prices are upending the way companies should manage their supply chains

Talent! It’s the rallying cry of hiring managers and CEOs everywhere. In good economic times and bad, companies compete for the best, the brightest, the hardest-working—the stars who outshine the merely competent.

But hiring top talent is not without risk. There is always the chance that the star won’t be able to replicate his or her [...]

Managers who have been involved in mergers and acquisitions know the odds of a painless integration are low. Rarely, it seems, does combining two organizations go smoothly, at least in the short term.

All of which leads to an inevitable question: What do the successful acquirers do right?

Based on our study of the M&A activities of [...]

Dealing with service failures means a lot more than just fixing the immediate problem. Here's how to do it right.

An interview with Dan Ariely