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Executive Adviser

Global Business

Lessons From the Developing World

By Jamie Anderson, Martin Kupp and Ronan Moaligou

August 17, 2009

It isn’t easy operating amid poverty, isolation and lawlessness. But some companies have figured it out

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The developing world is home to some of the most challenging markets for any business: Urban slums. Rural backwaters. Lawless regions and battle zones.

But hundreds of millions of potential customers live in these places, and a few pioneering companies are thriving there. Their success offers lessons on how to tap these complex environments for profits and growth.

All of these markets share certain challenges. They often lack functioning legal systems, so contracts are rarely enforceable. Theft, vandalism and physical violence are common. Skilled workers are hard to find.

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  • The Opportunity: Hundreds of millions of potential customers live in urban slums, isolated rural areas, lawless regions and battle zones in the developing world.
  • The Challenge: These environments often lack functioning legal systems, theft and violence are common, skilled workers are hard to find, and poverty and distrust are among several factors that make marketing difficult.
  • The Key to Success: Companies operating in these areas need to find local partners to help guide their operations and develop strategies unique to each market. To sustain success, companies need to support the development of their employees, partners and the broader community.

The widespread poverty in these areas makes it difficult for many people to afford whatever a company is selling. Marketing is challenging because conventional advertising media like television and radio don’t reach many of the people in these environments, and more-direct approaches can be dangerous. And winning the acceptance of the people living in these communities, for companies and their products, is tricky because these societies are often a patchwork of religious, linguistic and cultural diversity.

Little wonder, then, that to succeed in the face of such challenges, companies first must recognize that traditional business strategies won’t work. Instead, companies need to find local partners familiar with the terrain, and rely on those partners to help guide their operations and develop strategies unique to each market. And to sustain a business in these environments, companies need to assert their value to their employees, partners and the broader community by supporting their development.

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“It has to be a win-win for the company and for local people,” says Lars Stork, formerly chief operating officer of Celtel Nigeria,

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This article was printed from MIT Sloan Management Review online: http://sloanreview.mit.edu/executive-adviser/2009-3/5136/lessons-from-the-developing-world/

3 comments on “Lessons From the Developing World”

  1. Business in developing countries surely can be tough but the rewards are all worth the effort. You have highlighted the one thing that enables businesses from the west to thrive. With a reliable local partner, there is a win-win situation. You have guidance from a veteran who is familiar with the terrain and you have skills to blow any competition out the water.

  2. Doing business in development countries for those who usually work with management model of western economies is a frustrating experience, can anyone refer to any literature on strategic management as well as marketing on development economies?

    ylen76@yahoo.co.uk

  3. I am really delighted to read this article, I found new insight of business in developing countries, the challenges whcich companies face and population take benefit of new innovations.

    The companies from west which are investing not only in the business but also helping the young talent to groom themselves as the future leaders of business.

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