- Read Time: 34 min
- Read Time: 26 min
The author feels that decision making should focus on "value-focused thinking" -- clearly defining and structuring fundamental values in terms of objectives, and using these to guide and integrate decision making. He explains techniques for creating improved alternatives for decision problems and for identifying better decision opportunities, illustrating these through their application at Conflict Management, Inc.
- Read Time: 40 min
By strategically outsourcing and emphasizing a company's core competencies, managers can leverage their firm's skills and resources for increased competitiveness. The authors suggest ways to determine what those core competencies are and which activities are better performed externally. They assess the relative costs and risks of "making" or "buying" and present methods for containing risks while enjoying the benefits from their dual approach.