We're sorry, we can't find the page you're looking for.
Try searching for the page you're looking for:
Wendy L. Tate et al.
Joining the supply and demand sides of an enterprise presents an opportunity for efficiency and value creation.
Remco Brouwer and Mathew Chacko (Coca-Cola), interviewed by Sam Ransbotham
Coca-Cola uses forward-looking analytics to understand its customer base and international distribution network.
Mark Keil et al.
Will your next big IT project be on time and deliver what was promised? Maybe — but maybe not.
August 7, 2014 | Willy C. Shih
The process of bringing assembly work back to U.S. factories from abroad is more challenging than the economics would predict. In the United States, many key resources, including the manufacturing workforce, have atrophied. Author Willy C. Shih (Harvard Business School) recommends that to reduce turnover, companies that embrace reshoring — bringing assembly work back from abroad — encourage workers to complete training and certification.
Companies have to think about quality and service from many angles: What will keep customers happy? And how can staff be empowered to succeed?
Martha E. Mangelsdorf
It’s easy to say customer satisfaction is very important – but harder to put that into practice.
Rolph E. Anderson et al.
Product selection is one of six significant drivers of customer satisfaction for e-retailers.
Patrick Barwise and Seán Meehan
Managers can gauge their company’s customer focus by posing a set of five specific questions.
David A. Garvin
Do quality improvements lead to higher or lower profits?
Keivan Zokaei et al.
Toyota returned to its focus on sustainable production practices after recall setbacks.
Renault’s Chief Digital Officer builds a Digital Factory of an unusual sort.
Tyson R. Browning and Ranga V. Ramasesh
A project’s “unknown unknowns” can be reduced through both product design approaches and behavioral approaches.
Timothy J. Kloppenborg and Debbie Tesch
The role of project sponsors is often overlooked, but actively engaged executives are crucial to a project’s success.
Fabian J. Sting et al.
Making it safe to be honest about when projects are getting off track can promote cooperative behavior.
Alexander Laufer et al.
Successful project managers often combine elements of traditional and agile approaches to project management.
December 16, 2014 | Joseph Fiksel, Mikaella Polyviou, Keely L. Croxton and Timothy J. Pettit
In a volatile, global economy, supply chains have become increasingly vulnerable. Supply chain practices designed to keep costs low in a stable business environment can increase risk levels during disruptions. But companies can cultivate resilience to unexpected disruptions by understanding their vulnerabilities and developing specific capabilities to compensate for them. The authors identify and detail 16 capabilities companies can use to respond to particular vulnerability patterns.