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Willy C. Shih
The process of bringing assembly work back to U.S. factories from abroad is more challenging than the economics would predict.
María Jesús Sáenz and Elena Revilla
By planning for disruption from natural disasters, Cisco Systems improved its supply chain resilience.
Torbjørn Netland and Kasra Ferdows
“Lean” programs can be powerful tools for improving performance – if managers know what to expect.
October 15, 1984 | David A. Garvin
Is quality objective or subjective? Is it timeless or socially determined? David A. Garvin of the Harvard Business School looks at five major approaches to defining quality and addresses the empirical relationships between quality and variables such as price, advertising, market share, cost and profitability. “These distinctions are more than just theoretical niceties,” he writes. “They are the key to using quality as a competitive weapon.”
Business processes are tasks that work to achieve a defined business outcome. These articles, both new and classic, explore how companies can incorporate technology into business processes and handle the management issues that come along with change.
Martin Mocker et al.
Digital technologies are helping companies finesse trade-offs between complexity’s costs and benefits.
Thomas H. Davenport and James E. Short
A new type of industrial engineering blends technological capabilities with business process redesign.
Amit Basu and Steve Muylle
A new planning process, tested at established companies, puts e-business into perspective and helps make it manageable.