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Joseph Fiksel et al.
Companies need to cultivate resilience to unexpected disruptions to complex supply chains.
Kurt Matzler et al.
New strategies are helping companies embrace “collaborative consumption” and the "sharing economy."
Willy C. Shih
The process of bringing assembly work back to U.S. factories from abroad is more challenging than the economics would predict.
March 18, 2014 | Marc Grainer, Charles H. Noble, Mary Jo Bitner and Scott M. Broetzmann
Companies have tried for decades to improve customer complaint resolution — without notable success. Customer expectations are rising; customers now expect positive results and not just the chance to complain. Many customers want nonmonetary remedies, such as an apology or a chance to vent. In addition, companies must recognize that they must treat every customer interaction as if it were playing out on a Facebook page or a YouTube video, because it might be.
Leading a team toward success on a project is a skill that can be learned and improved. These articles look at strategies and tactics for getting the job done.
Leaders can avoid unhappy project status surprises if they understand how — and why — people avoid sharing bad news.
Karen A. Brown et al.
Project leaders should frame projects the same way marketing managers frame branding efforts.
Dov Dvir and Aaron J. Shenhar
From time to time a project truly stands out, creating exceptional value and having an impact on the industry.
Joseph Grenny et al.
Five conversations — often avoided — are essential to the success of any high stakes project.
Stijn Viaene and Annabel Van den Bunder
It takes a special breed of project manager to execute business analytics projects.
Jonathon Cummings and Carol Pletcher
Project networks provide the expertise to handle complex, knowledge-intensive team projects.
F. Asís Martínez-Jerez
Some innovative companies are attempting to redefine the parameters of strategic partnerships.
James C. Anderson and Marc Wouters
Getting ideas from customers is a norm; some companies get ideas from customers’ customers, too.
Julio A. Pertuzé et al.
To extract the most business value from university research, companies need to follow seven rules.
Edgar Blanco and Ken Cottrill
Effective collaboration on transport logistics can reduce emissions. Three case studies show how it works.