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Wood Turner (Stonyfield), interviewed by Nina Kruschwitz
As part of its sustainability strategy, organic yogurt company Stonyfield has made a mission of total transparency in its sourcing.
Willy C. Shih
The process of bringing assembly work back to U.S. factories from abroad is more challenging than the economics would predict.
María Jesús Sáenz and Elena Revilla
By planning for disruption from natural disasters, Cisco Systems improved its supply chain resilience.
June 3, 2014 | Torbjørn Netland and Kasra Ferdows
“Lean” programs help many manufacturers boost productivity. But misplaced expectations of how quickly these programs can improve performance can make their implementation difficult. Better understanding of the rates at which lean programs produce improvements would make implementation go more smoothly — and lead to more increases in productivity. Managers should set targets that are appropriate to specific plants and be careful not to derail progress by using initial gains to lay off workers.
Great projects tend to be rare, because of weak management, lack communications, diffuse focus, and project structure. Managers can do better.
Dov Dvir and Aaron J. Shenhar
From time to time a project truly stands out, creating exceptional value and having an impact on the industry.
Joseph Grenny et al.
Five conversations — often avoided — are essential to the success of any high stakes project.
Mark Keil et al.
Will your next big IT project be on time and deliver what was promised? Maybe — but maybe not.
by Karen A. Brown et al.
Asking why before you begin a project raises its chances of success.
Karen A. Brown et al.
Project leaders should frame projects the same way marketing managers frame branding efforts.
Jonathon Cummings and Carol Pletcher
Project networks provide the expertise to handle complex, knowledge-intensive team projects.
Ming-Hui Huang and Roland T. Rust
In service businesses, there is often a trade-off between productivity and customer satisfaction.
Donald A. Norman
Designers at restaurants and theme parks are leading the way in thinking about how to make waiting in line more pleasant.
James Stock et al.
Effective product returns strategies can result in increased revenues, lower costs and enhanced levels of customer service.
Cities aren’t known as tech innovators, but Boston has used technology to transform public service.