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Featured Operations Articles


Integrating Supply and Demand

Joining the supply and demand sides of an enterprise presents an opportunity for efficiency and value creation.


Coca-Cola’s Unique Challenge: Turning 250 Datasets Into One

Coca-Cola uses forward-looking analytics to understand its customer base and international distribution network.


The Pitfalls of Project Status Reporting

Will your next big IT project be on time and deliver what was promised? Maybe — but maybe not.


The "Made in the USA" Challenge

What It Takes to Reshore Manufacturing Successfully

August 7, 2014 | Willy C. Shih

The process of bringing assembly work back to U.S. factories from abroad is more challenging than the economics would predict. In the United States, many key resources, including the manufacturing workforce, have atrophied. Author Willy C. Shih (Harvard Business School) recommends that to reduce turnover, companies that embrace reshoring — bringing assembly work back from abroad — encourage workers to complete training and certification.


Quality & Service

Companies have to think about quality and service from many angles: What will keep customers happy? And how can staff be empowered to succeed?


Special Report: Keeping Complex Projects on Track


Reducing Unwelcome Surprises in Project Management

A project’s “unknown unknowns” can be reduced through both product design approaches and behavioral approaches.


How Executive Sponsors Influence Project Success

The role of project sponsors is often overlooked, but actively engaged executives are crucial to a project’s success.


Accelerating Projects by Encouraging Help

Making it safe to be honest about when projects are getting off track can promote cooperative behavior.


What Successful Project Managers Do

Successful project managers often combine elements of traditional and agile approaches to project management.

Reducing Supply Chain Risks

From Risk to Resilience: Learning to Deal With Disruption

December 16, 2014 | Joseph Fiksel, Mikaella Polyviou, Keely L. Croxton and Timothy J. Pettit

In a volatile, global economy, supply chains have become increasingly vulnerable. Supply chain practices designed to keep costs low in a stable business environment can increase risk levels during disruptions. But companies can cultivate resilience to unexpected disruptions by understanding their vulnerabilities and developing specific capabilities to compensate for them. The authors identify and detail 16 capabilities companies can use to respond to particular vulnerability patterns.