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Featured Operations Articles


How Customers View Self-Service Technologies

Customers want employee interaction, convenience, and fast transactions in their self-service technology.


Preparing for Disruptions Through Early Detection

Leading companies are using an array of detection and response techniques to become more resilient.


The Art of Managing Complex Collaborations

Biomarkers Consortium, a public-private partnership in the health industry, presents five lessons in managing collaboration.


Risk Management For Today

The Power of Resilience in a Time of Uncertainty

September 14, 2015 | Yossi Sheffi (MIT Center for Transportation and Logistics)

In an August 2015 webinar, MIT professor Yossi Sheffi, a renowned expert on supply chains, risk management, and resilience, shared insights and examples from his latest research and forthcoming new book, The Power of Resilience: How the Best Companies Manage the Unexpected. He offered insights on understanding and analyzing the types of risks companies face, as well as preparing for and coping with disruptions effectively.


Rethinking Partnering Strategy


Capturing the Value of Synchronized Innovation

Companies that synchronize new product development efforts can see substantial benefits.


Rewriting the Playbook for Corporate Partnerships

Some innovative companies are attempting to redefine the parameters of strategic partnerships.


The Importance of IT-Enabled Flexibility in Alliances

New research shows that flexible IT can help facilitate strategic alliances.


Developing Effective Intellectual Property Partnerships

There are five options for structuring intellectual property partnerships, ranging from licensing to joint ventures.

Keeping Complex Projects on Track


The Upsides of Supply Chain Transparency

Sharing Supply Chain Data in the Digital Era

| Michael Hu and Sean T. Monahan

Effectively managing and coordinating supply chains will increasingly require new approaches to data transparency and collaboration. Supply chains in coming years will become even more “networked” than they are today — with significant portions of strategic assets and core capabilities externally sourced and coordinated. Already, progressive companies are developing novel solutions to the dilemma of data transparency by using data “cleanrooms” and digital marketplaces.

Retail’s Blurred Boundaries


How to Win in an Omnichannel World

To thrive in today’s retail environment means reexamining how both information and products are delivered.


Competing in the Age of Omnichannel Retailing

Mobile technology is blurring the boundaries between traditional and Internet retailing.


Omnichannel Retailing and Data Analytics: Leveling the Playing Field

The new world of omnichannel retailing includes physical, online and mobile channels.


Three Things Retailers Must Do To Compete

Customer satisfaction leads to customer loyalty. Here are three factors that are key.