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Sunil Chopra and ManMohan S. Sodhi
Overinvesting in supply chain protection may be more profitable than not investing enough.
Ming-Hui Huang and Roland T. Rust
In service businesses, there is often a trade-off between productivity and customer satisfaction.
Renee Boucher Ferguson
New research: By exploiting organizational data, managers can derail some risky blind spots.
December 18, 2012 | David Simchi-Levi, Annette Clayton and Bruce Raven
Although executives understand the difference between efficiency and responsiveness, many are confused about when to apply each strategy. In recent years, companies have been caught in the bind in which Dell Inc. found itself in 2008, when it needed to transform its supply chain to serve new customers in new channels. The question was: how to do that? Dell decided to create multiple supply chains, configured so that the company could reduce complexity and benefit from economies of scale.
Project team members and leaders are often good at articulating a goal and the general direction to get there. But staying on that path is a challenge for many organizations.
Gerald C. Kane
Organizations are inadvertently setting their social programs up for failure.
by Karen A. Brown et al.
Asking why before you begin a project raises its chances of success.
Karen A. Brown et al.
Project leaders should frame projects the same way marketing managers frame branding efforts.
Ellen R. Auster and Trish Ruebottom
Executives can successfully navigate the skepticism and fear that often stunt change initiatives.
Robert F. Hurley et al.
Building organizational trust is different from building interpersonal trust — and less intuitive.
When leaders manage effectively, technology transformation becomes achievable.