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Gerald C. Kane
Social media platforms abound. Is there a simple way to decide which one(s) a company should focus on?
Joseph Fiksel et al.
Companies need to cultivate resilience to unexpected disruptions to complex supply chains.
Kurt Matzler et al.
New strategies are helping companies embrace “collaborative consumption” and the "sharing economy."
January 26, 2011 | Thomas M. Tripp and Yany Grégoire
Companies need to understand and manage the rising threat of online public complaining. When customers believe that a company has treated them badly, they may take their grievance public — very public. What can companies do, whether in reacting to such negative publicity or in preventing its occurrence? The authors have developed an “organizing matrix” to help understand and respond to online complaints, noting that "as long as the company uses such fair processes, and as long as it makes customers aware of them, customers will tolerate the occasional service failure."
Leading a team toward success on a project is a skill that can be learned and improved. These articles look at strategies and tactics for getting the job done.
Leaders can avoid unhappy project status surprises if they understand how — and why — people avoid sharing bad news.
Karen A. Brown et al.
Project leaders should frame projects the same way marketing managers frame branding efforts.
Dov Dvir and Aaron J. Shenhar
From time to time a project truly stands out, creating exceptional value and having an impact on the industry.
Joseph Grenny et al.
Five conversations — often avoided — are essential to the success of any high stakes project.
Stijn Viaene and Annabel Van den Bunder
It takes a special breed of project manager to execute business analytics projects.
Jonathon Cummings and Carol Pletcher
Project networks provide the expertise to handle complex, knowledge-intensive team projects.
María Jesús Sáenz and Elena Revilla
By planning for disruption from natural disasters, Cisco Systems improved its supply chain resilience.
Auditing the supply chain is the biggest obstacle to putting sustainability principles into practice. Will the influx of big data initiatives change that?
Sunil Chopra and ManMohan S. Sodhi
Overinvesting in supply chain protection may be more profitable than not investing enough.
David R. Bell et al.
To thrive in today’s retail environment means reexamining how both information and products are delivered.