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Featured Operations Articles

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Reducing the Risk of Supply Chain Disruptions

Overinvesting in supply chain protection may be more profitable than not investing enough.

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Should Your Business Be Less Productive?

In service businesses, there is often a trade-off between productivity and customer satisfaction.

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The Science of Managing Black Swans

New research: By exploiting organizational data, managers can derail some risky blind spots.

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Dell’s Transition to Four Supply Chains

When One Size Does Not Fit All

December 18, 2012 | David Simchi-Levi, Annette Clayton and Bruce Raven

Although executives understand the difference between efficiency and responsiveness, many are confused about when to apply each strategy. In recent years, companies have been caught in the bind in which Dell Inc. found itself in 2008, when it needed to transform its supply chain to serve new customers in new channels. The question was: how to do that? Dell decided to create multiple supply chains, configured so that the company could reduce complexity and benefit from economies of scale.

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Staying on Track

Project team members and leaders are often good at articulating a goal and the general direction to get there. But staying on that path is a challenge for many organizations.

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