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Sheryl E. Kimes and Joel E. Collier
Customers want employee interaction, convenience, and fast transactions in their self-service technology.
Leading companies are using an array of detection and response techniques to become more resilient.
Eric Knight et al.
Biomarkers Consortium, a public-private partnership in the health industry, presents five lessons in managing collaboration.
September 14, 2015 | Yossi Sheffi (MIT Center for Transportation and Logistics)
In an August 2015 webinar, MIT professor Yossi Sheffi, a renowned expert on supply chains, risk management, and resilience, shared insights and examples from his latest research and forthcoming new book, The Power of Resilience: How the Best Companies Manage the Unexpected. He offered insights on understanding and analyzing the types of risks companies face, as well as preparing for and coping with disruptions effectively.
September 15, 2015 | David Andries and Yossi Sheffi
Disruption is a fact of life in today’s world of global supply chains. Leading organizations like UPS have responded by creating cultures of resilience, aided by technologies such as sensors, analytics, cloud computing and social media. Combined with employee empowerment and centralized emergency operations centers, these technology-based approaches enable the near-real-time visibility, collaboration and agility needed to prepare for, detect and manage disruption—and maximize resilience.
Jason P. Davis
Companies that synchronize new product development efforts can see substantial benefits.
F. Asís Martínez-Jerez
Some innovative companies are attempting to redefine the parameters of strategic partnerships.
Ali Tafti et al.
New research shows that flexible IT can help facilitate strategic alliances.
David Michael et al.
There are five options for structuring intellectual property partnerships, ranging from licensing to joint ventures.
Alexander Laufer et al.
Successful project managers often combine elements of traditional and agile approaches to project management.
Fabian J. Sting et al.
Making it safe to be honest about when projects are getting off track can promote cooperative behavior.
Timothy J. Kloppenborg and Debbie Tesch
The role of project sponsors is often overlooked, but actively engaged executives are crucial to a project’s success.
Tyson R. Browning and Ranga V. Ramasesh
A project’s “unknown unknowns” can be reduced through both product design approaches and behavioral approaches.
Mark Keil et al.
Will your next big IT project be on time and deliver what was promised? Maybe — but maybe not.
Jonathon Cummings and Carol Pletcher
Project networks provide the expertise to handle complex, knowledge-intensive team projects.
| Michael Hu and Sean T. Monahan
Effectively managing and coordinating supply chains will increasingly require new approaches to data transparency and collaboration. Supply chains in coming years will become even more “networked” than they are today — with significant portions of strategic assets and core capabilities externally sourced and coordinated. Already, progressive companies are developing novel solutions to the dilemma of data transparency by using data “cleanrooms” and digital marketplaces.
David R. Bell et al.
To thrive in today’s retail environment means reexamining how both information and products are delivered.
Erik Brynjolfsson et al.
Mobile technology is blurring the boundaries between traditional and Internet retailing.
Renee Boucher Ferguson
The new world of omnichannel retailing includes physical, online and mobile channels.
Customer satisfaction leads to customer loyalty. Here are three factors that are key.