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Featured Operations Articles


The Art of Managing Complex Collaborations

Biomarkers Consortium, a public-private partnership in the health industry, presents five lessons in managing collaboration.


The Power of Resilience in a Time of Uncertainty

In an archived webinar, MIT's Yossi Sheffi offers insights on preparing for and coping with disruption.


Secrets in the Age of Data

Secrets are a casualty of analytical prowess, and companies have new incentives to act honorably.


Strategies For Complex Supplier Portfolios

The Long-Tail Strategy for IT Outsourcing

November 17, 2015 | Ning Su, Natalia Levina, and Jeanne W. Ross

No longer just a cost-saving measure, IT outsourcing has emerged as an important strategic tool for acquiring cutting-edge ideas. Many companies are expanding their portfolios of IT suppliers to include smaller, highly innovative companies. But this expansion increases the complexity of managing supplier portfolios. To take full advantage of the innovations that diverse suppliers provide, organizations need to reimagine their strategies to be dynamic, diversified, and still disciplined.


Managing Employee Safety


Getting Workplace Safety Right

Companies aiming to be competitive in the long term do not see safety and productivity as trade-offs.


The Reasons for Accidents

"If there are human operators in the system, they are most likely to be blamed for an accident," writes MIT professor of Aeronautics and Astronautics Nancy Leveson.


How to Lead During a Crisis: Lessons From the Rescue of the Chilean Miners

A look at key leadership decisions made during the 2010 mine cave-in crisis.


Improving Environmental Performance in Your Chinese Supply Chain

Leading companies are working with their Chinese suppliers to improve environmental performance.

Weighing the Outsourcing Option


Should You Outsource Analytics?

Outsourcing analytics can offer benefits, but it requires a carefully constructed relationship.


Managing the Human Cloud

Tapping a virtual, on-demand workforce requires new management models and skills.


When To Let Customers Go

The High Price of Customer Satisfaction

March 18, 2014 | Timothy Keiningham, Sunil Gupta, Lerzan Aksoy and Alexander Buoye

No company can last for long without satisfied customers. But misguided attempts to improve satisfaction can damage a company’s financial health. Research finds that the relationship between customer satisfaction and customer spending behavior is very weak, and that the return on investments in increasing customer satisfaction is often trivial or even negative. What matters is how customers rank your brand in satisfaction relative to your competitors.

What Successful Project Managers Do

Successful project managers often combine elements of traditional and agile approaches to project management.

Strategies in Project Management

Reducing Unwelcome Surprises in Project Management

A project’s “unknown unknowns” can be reduced through both product design approaches and behavioral approaches.

How Executive Sponsors Influence Project Success

The role of project sponsors is often overlooked, but actively engaged executives are crucial to a project’s success.