We're sorry, we can't find the page you're looking for.
Try searching for the page you're looking for:
Jeffrey L. Sampler and Michael J. Earl
Wealth once was measured by land, employees or equipment. Today, information is the new driver.
Renee Boucher Ferguson
A recent survey sheds light on what large organizations are actually doing with big data initiatives.
Michael Fitzgerald et al.
The 2013 Digital Transformation Report by MIT Sloan Management Review and Capgemini Consulting looks at the road to digital transformation.
January 6, 2014 | David Gledhill (DBS Bank), interviewed by Michael Fitzgerald
DBS Bank, Singapore’s largest bank, is using analytics, social media and mobile technology to boost customer satisfaction, customer service and its bottom line. The company has made a fundamental cultural shift that lets it use technology more effectively, aiming for world-class performance, and filling in with top outside vendors where it feels it cannot achieve top performance. The bank is also building on its traditional transaction model to leverage information more effectively, a process it expects will radically remake the way the bank interacts with its customers.
There are risks and rewards from outsourcing, and companies that do so need to carefully manage the process. These articles explore some of the options for outsourcing, what companies should weigh and best practices to help it go smoothly.
Kunsoo Han and Sunil Mithas
Research suggests that outsourcing IT helps reduce sales expenses and general and administrative costs.
David Fogarty and Peter C. Bell
Outsourcing analytics can offer benefits, but it requires a carefully constructed relationship.
Francesco Zirpoli and Markus C. Becker
Managers must understand which competencies they can safely outsource and which they should manage internally.
Mary C. Lacity and Leslie P. Willcocks
Many companies pursue business process outsourcing to trim costs. But it can evolve into much more.
When technology changes rapidly, outsourcing looks more attractive.
Joseph W. Rottman and Mary C. Lacity
Fifteen best practices can accelerate learning and make outsourcing worthwhile.