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Michael Fitzgerald et al.
The 2013 Digital Transformation Report by MIT Sloan Management Review and Capgemini Consulting looks at the road to digital transformation.
Jeffrey L. Sampler and Michael J. Earl
Wealth once was measured by land, employees or equipment. Today, information is the new driver.
Peter A. Gloor and Gianni Giacomelli
Big data analysis can help geographically distributed companies monitor customer satisfaction.
December 18, 2012 | Evgeny Kaganer, Erran Carmel, Rudy Hirschheim and Timothy Olsen
Online crowdsourcing platforms are growing at double-digit rates and are starting to attract the attention of large companies. Just as cloud computing offers unconstrained access to processing capacity and storage, the “human cloud” promises to connect businesses to millions of workers on tap, ready to perform tasks and solve problems that range from the simple to the complex. The article explores four new human cloud models: The Facilitator model, The Arbitrator, The Aggregator, The Governor.
There are risks and rewards from outsourcing, and companies that do so need to carefully manage the process. These articles explore some of the options for outsourcing, what companies should weigh and best practices to help it go smoothly.
Mary C. Lacity and Leslie P. Willcocks
Many companies pursue business process outsourcing to trim costs. But it can evolve into much more.
Kunsoo Han and Sunil Mithas
Research suggests that outsourcing IT helps reduce sales expenses and general and administrative costs.
David Fogarty and Peter C. Bell
Outsourcing analytics can offer benefits, but it requires a carefully constructed relationship.
Francesco Zirpoli and Markus C. Becker
Managers must understand which competencies they can safely outsource and which they should manage internally.
Joseph W. Rottman and Mary C. Lacity
Fifteen best practices can accelerate learning and make outsourcing worthwhile.
When technology changes rapidly, outsourcing looks more attractive.