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Innovation

An Inside View of IBM's 'Innovation Jam'

Osvald M. Bjelland and Robert Chapman Wood

IBM asked 150,000 employees and stakeholders to help move its latest technologies to market. What happens when so many try to innovate together?

Human Resources

When ‘Stars’ Migrate, Do They Still Perform Like Stars?

Boris Groysberg, Lex Sant and Robin Abrahams

Some stars are portable. Some aren't. How can you tell the difference?

Business Insight A collaboration with

CUSTOMER SERVICE

Making the Most of Customer Complaints

Dealing with service failures means a lot more than just fixing the immediate problem. Here's how to do it right.

Sponsor:

COLUMNS AND DEPARTMENTS

The Innovator Interview

The Oh-So-Practical Magic of Open Source Innovation

An interview by Josh Hyatt

Marten Mickos of MySQL freely shares how he built a billion-dollar business out of free software.

In Practice

The Management Lessons of a Beleaguered Industry

An interview by Michael S. Hopkins

MIT's Thomas Kochan has a secret that could help airlines out of their mess: employee engagement.

INTELLIGENCE

New developments, research and ideas in management

The Green Capital Advantage How to Retain Talent in India Collaborating With the Right Partners The Downside of Real-Time Data Customer Education Increases Trust Why Picasso Outearned van Gogh Creating Value Together

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