Technology in Services: Creating Organizational Revolutions

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Some authors, and even some popular journals, have noted examples of the radical new organizational forms now emerging. This article illuminates the technological and services bases of these changes — and examines how to manage them successfully. (Its companion article is "Technology in Services: Rethinking Strategic Focus" by J. B. Quinn, T. L. Doorley and P. C. Paquette; Reprint 3127.) Both articles build on the authors' earlier works published by Sloan Management Review, Scientific American, and the National Academy Press.  

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