Patterned Chaos in Human Resource Management

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Human resource professionals are often caught between organizational demands and employee concerns. To handle these competing pressures, they tend to develop elaborately structured and tightly controlled systems for managing people. Bailyn suggests a new approach: patterned chaos. As people and their needs differ, so should their work be organized in different ways. This article is based on a keynote address given to the Boston chapter of the Association of Part-time Professionals on 2 May 1992 in Needham, Massachusetts.

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