Summer 1996 Volume 37, Number 4

Software-Based Innovation
James Brian Quinn, Jordan J. Baruch and Karen Anne Zien

Knowledge Workers and Radically New Technology
John J. Sviokla

Capture and Communicate Value in the Pricing of Services
Leonard L. Berry and Manjit S. Yadav

Improving Knowledge Work Processes
Thomas Davenport, Sirkka Jarvenpaa and Michael Beers

Are U.S. Managers Superstitious about Market Share?
Cathy Anterasian, John L. Graham and R. Bruce Money

The Decline and Rise of IBM
D. Quinn Mills

Demystifying the Development of an Organizational Vision
Mark Lipton

From the Editor

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