Summer 1997 Volume 38, Number 4

Unexpected Connections: Considering Employees' Personal Lives Can Revitalize Your Business
Lotte Bailyn, Joyce K. Fletcher and Deborah Kolb

Value Networks -- The Future of the U.S. Electric Utility Industry
Michael Weiner, Nitin Nohria, Amanda Hickman and Huard Smith

A Credibility Equation for IT Specialists
Barbara J. Bashein and M. Lynne Markus

Which Takeovers Are Profitable? Strategic or Financial?
Paul M. Healy, Krishna G. Palepu and Richard S. Ruback

Strategic Channel Design
Erin Anderson, George S. Day and V. Kasturi Rangan

Do Customer Loyalty Programs Really Work?
Grahame R. Dowling and Mark Uncles

Loyalty in the Age of Downsizing
Linda K. Stroh and Anne H. Reilly

OPINION
The Impossibility of Auditor Independence
Max H. Bazerman, Kimberly P. Morgan and George F. Loewenstein

From the Editor

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