Winter 2002 Volume 43, Number 2 Buy this issue $24.95

OPERATIONS
Process Management and the Future of Six Sigma
Michael Hammer

ORGANIZATIONS
Building Competitive Advantage Through People
Christopher A. Bartlett and Sumantra Ghoshal

MARKETING
Changing the Channel: A Better Way To Do Trade Promotions
David R. Bell and Xavier Drâze

INFORMATION TECHNOLOGY
Beyond the Business Case: New Approaches to IT Investment
Jeanne W. Ross and Cynthia M. Beath

PROJECT MANAGEMENT
Managing Project Uncertainty: From Variation to Chaos
Arnoud De Meyer, Christoph H. Loch and Michael T. Pich

SUPPLY-CHAIN MANAGEMENT
Rapid-Response Capability in Value-Chain Design
Charles H. Fine, Roger Vardan, Robert Pethick and Jamal El-Hout

ESSAY
Strategy as Improvisational Theater
Rosabeth Moss Kanter

ESSAY
Weird Ideas That Spark Innovation
Robert I. Sutton

ESSAY
Has Strategy Changed?
Kathleen M. Eisenhardt

OPINION
Adding Value in the Boardroom
Edward E. Lawler III, David Finegold, George Benson and Jay Conger

OPINION
The Death of the Open Web
Pablo T. Spiller

OPINION
The Lessons of Kyoto
Richard Schmalensee

INTELLIGENCE: New developments, research and ideas in management

Do CEOs Matter?

Shopping for R&D

Maximizing Value Through Diversification

Recalculating the Cost of Capital

The Real Value of Customer Loyalty

Does Diversity Drive Productivity?

Potential Pitfalls of E-Auctions

Keeping the Right People

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