Andrew McAfee

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Eight Steps to Digital Transformation

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Companies want digital transformation, but achieving it is hard. Executives from two transformative businesses, Kim Stevenson, Intel’s CIO, and Mark Norman, the president of Zipcar, discuss how they do it, with Andy McAfee of MIT’s Center for Digital Business and Didier Bonnet of Capgemini Consulting’s digital transformation practice.

Image courtesy of Flickr user DailyPic.

What Sells CEOs on Social Networking

In 2006, MIT Sloan’s Andrew McAfee coined the term “Enterprise 2.0″ as shorthand for collaboration and sharing tools would mean for enterprises. In a recent interview with MIT Sloan Management Review, McAfee looks back at the past six years and reveals what he’s learned about the triggers that generate CEO interest in social networking, what he misread and why the idea of controlling information flows is becoming obsolete.

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How the Digital Revolution is Affecting Employment

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Race Against the Machine, a new book by MIT Sloan’s Erik Brynjolfsson and Andrew McAfee argues that while digital automation is accelerating innovation and driving productivity, it’s also transforming what kinds of jobs are secure.

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McAfee: ‘Customer Service in the Digital Age: The Eternal Lament’

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MIT Sloan’s Andrew McAfee reflects on “the amazingly bad design and execution of customer-facing processes among financial services firms.” He wonders if they’ll only get better “when competitors appear who take process design and execution seriously, and digitize them to the maximum extent possible.”

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What defines Enterprise 2.0

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Andrew McAfee, who popularized the term “Enterprise 2.0″ in a 2006 MIT Sloan Management Review article, has three criteria for what makes a given technology environment an Enterprise 2.0 one.

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Beyond Enterprise 2.0

You can bank on a tenfold improvement in the cost and capability of collaboration technologies over the next five years. What will your organization do with that?

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