Business Opportunities

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VanDerZee-1000

Reimagining Customer Service at KLM Using Facebook and Twitter

For KLM, social business arose as a spontaneous response to the Icelandic volcanic eruption that spewed ash into Europe’s airspace for days, halting all air travel and stranding thousands of passengers. Since the abrupt birth of the airlines’ social business strategy, e-commerce senior vice president Martijn van der Zee has made the company a model for using social in customer service.

042-Global-Business-India-500
Free Article

A coming entrepreneurial boom in India and China?

  • Blog

A new survey of Indian and Chinese professionals and managers who studied or worked in the U.S. and then returned to their home countries finds that more than half may start their own businesses.

07-Innovation-500
Free Article

The factors behind great success

  • Blog
  • Read Time: 1 min 

Fortune has posted an interesting interview with author Malcolm Gladwell, known for his books The Tipping Point and Blink. Gladwell's new book Outliers: The Story of Success -- to be released next week — delves into what makes extremely successful people perform so well.

07-sustainability-500
Free Article

Turn Waste into Profit

  • Blog
  • Read Time: 1 min 

"By-product synergy networks" and "industrial symbiosis" are not exactly catchy terms — but they describe an idea that's getting increasing interest in both the business and academic worlds.

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01-Strategy-500

Creating Growth With Services

In a world of commoditized products, companies are turning to service offerings for growth. The key to success involves redefining markets in terms of customer activities and outcomes, not products and services.

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