Center for Digital Business

Showing 1-2 of 2

2-Technology-500
Free Article

How the Digital Revolution is Affecting Employment

  • Blog
  • Read Time: 2 min 

Race Against the Machine, a new book by MIT Sloan’s Erik Brynjolfsson and Andrew McAfee argues that while digital automation is accelerating innovation and driving productivity, it’s also transforming what kinds of jobs are secure.

andrew-mcafee-500
Free Article

McAfee: ‘Customer Service in the Digital Age: The Eternal Lament’

  • Blog
  • Read Time: 1 min 

MIT Sloan’s Andrew McAfee reflects on “the amazingly bad design and execution of customer-facing processes among financial services firms.” He wonders if they’ll only get better “when competitors appear who take process design and execution seriously, and digitize them to the maximum extent possible.”

Showing 1-2 of 2