MIT Sloan Management Review

Race Against the Machine, a new book by MIT Sloan’s Erik Brynjolfsson and Andrew McAfee argues that while digital automation is accelerating innovation and driving productivity, it’s also transforming what kinds of jobs are secure.

MIT Sloan’s Andrew McAfee reflects on “the amazingly bad design and execution of customer-facing processes among financial services firms.” He wonders if they’ll only get better “when competitors appear who take process design and execution seriously, and digitize them to the maximum extent possible.”