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While outsourcing IT has been a trend in the 1990s, it is not a new phenomenon. For example, systems development has been sourced from outside through application packages or software houses for many years.
“This is not Snow White and the Seven Dwarfs [i.e., the Bell operating companies] here. Rather, it is a market of a thousand niches served by tens of thousands of firms, each offering dozens, if not hundreds, of different products.&
ERRORS IN DATA CAN COST A COMPANY MILLIONS OF DOLLARS, ALIENATE CUSTOMERS, AND MAKE IMPLEMENTING NEW STRATEGIES DIFFICULT OR IMPOSSIBLE. The author describes a process AT&T uses to recognize poor data and improve their quality. He proposes a three-step method for identifying data-quality problems, treating data as an asset, and applying quality systems to the processes that create data.
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