Digital Transformation

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Five Steps to Digitally Transforming City Government

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Boston Mayor Tom Menino is almost radically tech averse, yet he’s led a revamp of a customer relationship management system that has transformed the way the city, its workers, and its citizens interact. Starting with its Citizens Connect app (initially for better pothole reporting), Boston has expanded its data interface to allow faster turnaround times for repair, and has even held a competition across departments to reward the quickest response to citizen requests.

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Eight Steps to Digital Transformation

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Companies want digital transformation, but achieving it is hard. Executives from two transformative businesses, Kim Stevenson, Intel’s CIO, and Mark Norman, the president of Zipcar, discuss how they do it, with Andy McAfee of MIT’s Center for Digital Business and Didier Bonnet of Capgemini Consulting’s digital transformation practice.

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Ray Wang Surveys the Evolution of Social Business

Ray Wang has been a highly respected analyst of social business in enterprises for years. Here he discusses how social business evolves in more socially developed businesses, which uses are growing, and how social business is changing the future of work. He lays out the specific signposts that a business can look for as becomes a more fully socially enabled enterprise.

Image courtesy of Flickr user K.Costin Photography.

The Manager’s Guide to IT Innovation Waves

The relentless advance of information technology today means that a key task of the business manager now is to cope with one wave of IT innovations after another. At any given time, an executive is likely to feel more or less inundated by a current wave, unsure of what all the commotion is about, unable to avoid the topic in conversation and yet suspicious that the latest “killer app” may be mostly hype. Is there a better way?

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Should Information Have an Expiration Date?

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We should give our information delete dates, says Mayer-Schönberger.

Should information be finite? Should it cease to exist after a certain point?

On the face of it, an expiration date on information sounds like a wild idea.

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How the Digital Revolution is Affecting Employment

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Race Against the Machine, a new book by MIT Sloan’s Erik Brynjolfsson and Andrew McAfee argues that while digital automation is accelerating innovation and driving productivity, it’s also transforming what kinds of jobs are secure.

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McAfee: ‘Customer Service in the Digital Age: The Eternal Lament’

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MIT Sloan’s Andrew McAfee reflects on “the amazingly bad design and execution of customer-facing processes among financial services firms.” He wonders if they’ll only get better “when competitors appear who take process design and execution seriously, and digitize them to the maximum extent possible.”

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Economist.com Debates Significance of Computing

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The Economist’s website hosts well-conceived online debates on topics ranging from whether religion is a force for good (75% of readers voted no) to whether promoting math and science is the best way to stimulate future innovation (74% said yes).

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