Employee Engagement

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New ideas from lean times

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Today's Wall Street Journal features an article that highlights a subtle but interesting difference in management style between Toyota Motor Corp. and Detroit's Big Three. Toyota in the U.S. currently finds itself with excess capacity for models such as pickup trucks.

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Managing in the skies

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Mixed news this week from American Airlines: On the plus side for most people, American plans to respond to flight attendants' concerns and ban porn on its in-flight Wi-Fi system.

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Corporate Culture in the Numbers

Corporate culture has long been a vital, if elusive, element of a company’s success. Cost-cutting and entrepreneurial cultures, for example, have been credited for the long-term success of many companies. Conversely, culture clashes have been blamed for merger and acquisition failures and incompatible employees.

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Empowering Service Employees

THE PRODUCTION-LINE APPROACH TO SERVICE IS BEING CHALLENGED BY AN EMPLOYEE EMPOWERMENT APPROACH. DESPITE ITS GROWING POPULARITY, many managers are still uncertain about empowerment’s impact. The authors describe the returns a company can expect from empowering service employees, which include a number of favorable business results, but new management challenges as well.

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