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Organizational structure, the authors contend, is increasingly irrelevant to how work is actually done. Citing BP, Duke Power and W.L. Gore and Associates, they demonstrate that it is not formal structure but the adaptability of processes, people and technology that enables companies to build lasting value.
“He has flattened the pyramid — there were too many bosses,” a J. Crew financial executive told the New York Times in May 2003, referring to the actions of J. Crew CEO Millard S. Drexler.
Traditional teams are not faring well in today business environment because they are too inwardly focused and lack flexibility. The authors detail the high levels of performance of a new, externally focused team, the X-team and outline the five components of X-teams they have studied.
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