Human Resources

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Are Social Media’s Benefits Getting Lost in Translation?

One key positive of social media and social networking is that it encourages communication — between the organization and its customers as well as among employees in different departments or even different business units. But particularly among multinational companies, there is one key drawback: language. Even when companies designate an “official” language for communication, the language barrier can impede both outward-facing customer interactions and internal collaboration. One solution: employ a multilingual approach tailored to the organization’s needs.

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The Other Talent War: Competing Through Alumni

Companies increasingly recognize the value of maintaining good relationships with former employees. Recent research, however, reveals a new insight: It’s also wise to pay attention to what your competitors’ former employees are up to. "Many managers don’t typically think of previous employees in competitive terms (if at all), and have virtually no tools or frameworks to help them wage this talent war," write the authors.

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Sustaining Sustainability

Steve Zaffron, CEO of the Vanto Group, has worked with diverse organizations — from rocket-scientist NASA to labor-intensive mining — to achieve a culture where sustainability focus runs deep. His experience shows that leaps in human performance come less from tangible investments in automation, equipment or compensation schemes, and more through intangible transformations in the way people in organizations see themselves and others. “It’s not an easy thing to change the way in which people see the world and themselves,” says Zaffron “It takes time to develop.”

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Gone Fishing — For Data

When you’re dealing with data on the massive scale that a company like GE uses, a data warehouse just isn’t big enough to house it all. And organizing it ahead of analysis is more of a burden than a help. GE’s CIO Vince Campisi explains to MIT Sloan Management Review why his company is now storing data in a data lake — and how that approach changes the kind of human resources his company is looking for.

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Data Scientist In a Can?

Companies will want hundreds of thousands more data scientists than exist, creating a much discussed skills gap. In the past, businesses have figured out how to automate in-demand skills, and some companies say they can automate what data scientists do. What does it mean for companies when they do the equivalent of putting their data scientists into a can?

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The Crucial — and Underappreciated — Role of HR in Sustainability

Recent research by the Center for Effective Organizations shows that most companies aren’t relying on HR departments as part of their sustainability focus — yet most think there’s an opportunity for HR to play a major role in the structuring of a company’s sustainability processes, practices and strategies.

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Short on Analytics Talent? Seven Tips to Help Your Company Thrive

Companies are having a tough time finding the data scientists they need — they just aren’t being trained fast enough to meet market demand. While it may be challenging to keep ambitious analytics projects in development without employees with the necessary skill sets, that doesn’t mean those projects need to halt altogether. Sam Ransbotham offers seven tips for making progress when you don’t have enough analytics talent on board.

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At Amadeus, Finding Data Science Talent Is Just the Beginning

Everyone wants to hire skilled data scientists — especially Spain’s Amadeus, a travel sector technology company. Amadeus has brought more than forty new hires into this post since 2013. But locating talent is just the beginning. In an interview with MIT Sloan Management Review, Amadeus’s Denis Arnaud describes the steps he takes to not only identify data science talent, but to make sure they integrate well into the company, too.

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The American Red Cross: Adding Digital Volunteers to Its Ranks

The American Red Cross has become an excellent example of how to use social media to connect people during the three cycles of disaster: preparedness, response and then recovery. Its digital volunteers help calm people in the middle of events, and its community mobilizers help coordinate services afterwards. “We want to blur that line about who’s a Red Crosser and who’s not, to say, ‘actually, this is up to all of us,’” says the organization’s Wendy Harman.

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The Dandelion Principle: Redesigning Work for the Innovation Economy

People who are “different,” either behaviorally or neurologically, can add significant value to companies. The authors, who studied the practices of innovative organizations and the experience of a Danish company working with people with autism, argue that companies can benefit from adjusting work conditions to embrace the talents of people who “think differently” or have “inspired peculiarities.” “Managing innovation is less about averages and more about understanding outliers,” write the authors.

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Elevating Data, Analytics to the C-Suite

The former senior vice president of vendor analytics at Bank of America is now chief analytics officer at Bank of America Merchant Services. While Merchant Services is technically a separate business, Douglas Hague’s ascension to the C-suite is notable in that it’s one of the first analytics roles to report directly to the CEO at Bank of America Merchant Services. That has some implications for strategy and for long-term planning.

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Reinventing Employee Onboarding

Wipro BPO, a business process outsourcing firm in Bangalore, India, was experiencing high turnover rates. In Wipro’s traditional onboarding program, new employees learned about the company. But when the onboarding focused, instead, on individual identity, employees were more than 32% less likely to quit their jobs during the first six months. The bottom line: By making small investments in socialization practices, companies can improve employee retention.

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Are CEOs Getting the Best From Corporate Functions?

At too many large companies, corporate functions like HR and IT don’t get enough strategic direction from the CEO. The result of this undermanagement is mixed performance. While some corporate functions fulfill their roles highly effectively and win praise from the heads of operating units, most do not. Without sufficient guidance, corporate functions can become — often unintentionally — self-serving.

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IKEA: Hiring on Values As Well as Skills

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Instead of looking just at job-related skills and experience when deciding who to hire, culture-focused companies such as IKEA “expanded their selection criteria to include cultural fit,” assessing applicants’ personalities and values, according to new research.

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