Human Resources

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Why Managing Data Scientists Is Different

The process of managing a data science research effort “can seem quite messy,” writes MIT Sloan's Roger M. Stein. That can be “an unexpected contrast to a field that, from the outside, seems to epitomize the rule of reason and the preeminence of data.” While businesses are hiring more data scientists than ever, many struggle to realize the full organizational and financial benefits from investing in data analytics. This is forcing some managers to think carefully about how units with analytics talent are structured and managed.

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Using Big Data for Better Health Outcomes

Intermountain Healthcare is leading the way in data driven healthcare. In an example from Intermountain’s own operating rooms, the use of data to measure the impact of standardized surgeon attire on infection rates resulted in a significant drop in those rates. The infection control scenario is just one result from decades of work at Intermountain to build a data culture. Over the years, clinicians have learned to work together on a concerted effort to bring data based insights to clinicians and managers.

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Infographic: Transforming the Digital Enterprise

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A key finding from the 2015 digital business research report by MIT Sloan Management Review and Deloitte indicates that strategy, not technology, drives digital transformation. An infographic illustrates some of the primary features of a digitally transformed business, as highlighted in the report. The infographic also illustrates the importance of digital maturity to employees across all age groups and industries and the keys to making digital transformation happen.

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The New Data Republic: Not Quite a Democracy

There are clear signs that the movement to democratize data is making real progress. Barriers such as infrastructure, culture, tools, and governance that once kept data access limited are quickly eroding. But access to data isn’t enough: Data democratization also requires knowing how to work with data and understand data analysis tools and techniques. Without these capabilities, the data democracy is only an illusion — and most people are still unable to participate fully.

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Social Media Expands Horizons for Workers with Autism Spectrum Disorder

Social media is a tool that allows autistic workers to better express their unique abilities — and tech companies are taking notice. Software giants such as SAP and Microsoft are now actively looking to hire people with autism, and SAP plans to have autistic employees make up at least 1% of its workforce by the year 2020. “Only by employing people who think differently and spark innovation will SAP be prepared to handle the challenges of the 21st century,” says Luisa Delgado, a member of the SAP executive board.

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Participant Questions from the Recent Data & Analytics Webinar

On May 7, 2015, we held a free, live webinar to share the findings and insights from the latest MIT Sloan Management Review Data and Analytics Big Idea Initiative research report, “The Talent Dividend.” The report presents our findings on the role of analytics talent in creating competitive advantage. At the end of the webinar, many participants asked questions. Unfortunately, we didn’t have time to answer them all during the webinar itself. So instead, we’ll answer some of the questions this month, and some next month.

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Salary, Benefits, Bonus … and Being

At the 2015 Milken Global Conference, attracting and retaining talent is a hot topic. It used to be that the job negotiation formula was simple: salary, benefits and bonus. But that’s not enough anymore. The next generation wants something different from their work life than their predecessors — a more self-actualizing experience — and corporations are scrambling to decipher the keys to keeping employees engaged.

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Does Your Boss Want You to Sleep?

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Being fresh for the work day requires prioritizing sleep — which organizations can do a better job encouraging. Academics Christopher M. Barnes and Gretchen Spreitzer argue that sleep is “a key to human sustainability” but note that many leaders model behavior that discourages getting a full night's rest: executives who brag about only needing a handful of hours of sleep “are not setting a good example, especially when it comes to getting the best performance out of the talent in an organization.”

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‘People Analytics’ Through Super-Charged ID Badges

The data points employees generate about everything from how often they interrupt others to how many people they sit with at lunch tell surprisingly useful stories. Ben Waber, CEO and co-founder of Humanyze, describes how his company is providing the tools and analytics to interpret this social data, helping businesses identify the best collaborative practices of their most effective people.

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Are Social Media’s Benefits Getting Lost in Translation?

One key positive of social media and social networking is that it encourages communication — between the organization and its customers as well as among employees in different departments or even different business units. But particularly among multinational companies, there is one key drawback: language. Even when companies designate an “official” language for communication, the language barrier can impede both outward-facing customer interactions and internal collaboration. One solution: employ a multilingual approach tailored to the organization’s needs.

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The Other Talent War: Competing Through Alumni

Companies increasingly recognize the value of maintaining good relationships with former employees. Recent research, however, reveals a new insight: It’s also wise to pay attention to what your competitors’ former employees are up to. "Many managers don’t typically think of previous employees in competitive terms (if at all), and have virtually no tools or frameworks to help them wage this talent war," write the authors.

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Sustaining Sustainability

Steve Zaffron, CEO of the Vanto Group, has worked with diverse organizations — from rocket-scientist NASA to labor-intensive mining — to achieve a culture where sustainability focus runs deep. His experience shows that leaps in human performance come less from tangible investments in automation, equipment or compensation schemes, and more through intangible transformations in the way people in organizations see themselves and others. “It’s not an easy thing to change the way in which people see the world and themselves,” says Zaffron “It takes time to develop.”

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Gone Fishing — For Data

When you’re dealing with data on the massive scale that a company like GE uses, a data warehouse just isn’t big enough to house it all. And organizing it ahead of analysis is more of a burden than a help. GE’s CIO Vince Campisi explains to MIT Sloan Management Review why his company is now storing data in a data lake — and how that approach changes the kind of human resources his company is looking for.

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Data Scientist In a Can?

Companies will want hundreds of thousands more data scientists than exist, creating a much discussed skills gap. In the past, businesses have figured out how to automate in-demand skills, and some companies say they can automate what data scientists do. What does it mean for companies when they do the equivalent of putting their data scientists into a can?

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The Crucial — and Underappreciated — Role of HR in Sustainability

Recent research by the Center for Effective Organizations shows that most companies aren’t relying on HR departments as part of their sustainability focus — yet most think there’s an opportunity for HR to play a major role in the structuring of a company’s sustainability processes, practices and strategies.

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Short on Analytics Talent? Seven Tips to Help Your Company Thrive

Companies are having a tough time finding the data scientists they need — they just aren’t being trained fast enough to meet market demand. While it may be challenging to keep ambitious analytics projects in development without employees with the necessary skill sets, that doesn’t mean those projects need to halt altogether. Sam Ransbotham offers seven tips for making progress when you don’t have enough analytics talent on board.

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At Amadeus, Finding Data Science Talent Is Just the Beginning

Everyone wants to hire skilled data scientists — especially Spain’s Amadeus, a travel sector technology company. Amadeus has brought more than forty new hires into this post since 2013. But locating talent is just the beginning. In an interview with MIT Sloan Management Review, Amadeus’s Denis Arnaud describes the steps he takes to not only identify data science talent, but to make sure they integrate well into the company, too.

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The American Red Cross: Adding Digital Volunteers to Its Ranks

The American Red Cross has become an excellent example of how to use social media to connect people during the three cycles of disaster: preparedness, response and then recovery. Its digital volunteers help calm people in the middle of events, and its community mobilizers help coordinate services afterwards. “We want to blur that line about who’s a Red Crosser and who’s not, to say, ‘actually, this is up to all of us,’” says the organization’s Wendy Harman.

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The Dandelion Principle: Redesigning Work for the Innovation Economy

People who are “different,” either behaviorally or neurologically, can add significant value to companies. The authors, who studied the practices of innovative organizations and the experience of a Danish company working with people with autism, argue that companies can benefit from adjusting work conditions to embrace the talents of people who “think differently” or have “inspired peculiarities.” “Managing innovation is less about averages and more about understanding outliers,” write the authors.

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Elevating Data, Analytics to the C-Suite

The former senior vice president of vendor analytics at Bank of America is now chief analytics officer at Bank of America Merchant Services. While Merchant Services is technically a separate business, Douglas Hague’s ascension to the C-suite is notable in that it’s one of the first analytics roles to report directly to the CEO at Bank of America Merchant Services. That has some implications for strategy and for long-term planning.

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