Information Systems

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Image courtesy of Flickr user Fey Ilyas
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What the GDP Gets Wrong (Why Managers Should Care)

Image courtesy of Flickr user Fey Ilyas

We see the influence of the information age everywhere, except in the GDP statistics.1 More people than ever are using Wikipedia, Facebook, Craigslist, Pandora, Hulu and Google. Thousands of new information goods and services are introduced each year.

015-Technology-500

Market Management to Transform the IT Organization

In recent years, there have been calls and prescriptions for business transformation.1 There has also been growing pressure for radical change in how the IT function is organized and managed. Rockart et al. captured the consequences of an agenda for reform in the IT function, and Cross et al.

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016-Innovation-500

The Case for Expressive Systems

A NEW KIND OF INFORMATION SYSTEM IS EMERGING THAT WILL REDUCE THE TIME TO MARKET, HELP TAILOR PRODUCTS AND SERVICES TO customers’ needs, and make processes more responsive to unexpected events. Expressive systems allow users to adapt quickly and easily to exceptions from standard operating procedure. The authors describe how expressive systems work and suggest ways of modifying the roles and structure of IS departments to implement the new technology.

02-Operations-500

Improve Data Quality for Competitive Advantage

ERRORS IN DATA CAN COST A COMPANY MILLIONS OF DOLLARS, ALIENATE CUSTOMERS, AND MAKE IMPLEMENTING NEW STRATEGIES DIFFICULT OR IMPOSSIBLE. The author describes a process AT&T uses to recognize poor data and improve their quality. He proposes a three-step method for identifying data-quality problems, treating data as an asset, and applying quality systems to the processes that create data.

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