MIT Sloan Management Review

“Business users tend to ignore IT tools that require them to switch contexts, juggle multiple browser windows, and learn new collaboration habits . . . Eighty-three percent of business users continue to abuse email, ping-ponging document attachments back and forth, thus creating document chaos.â

What it means when people who grew up with technology in their hands become the heart of a work force — and what it means if managers don’t understand them.