Metrics

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Image courtesy of Flickr user mag3737.
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Using Facebook Helps Customers Solve Problems

MetroTwit is a tool that helps Twitter users track their Twitter feeds, see several columns at a time and easily tweet, reply or retweet. MetroTwit’s managers use Facebook to talk to customers and let them help each other with questions.

017-Innovation-500
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New opportunities for data analysis

  • Blog

“We’re rapidly entering a world where everything can be monitored and measured,” Erik Brynjolfsson, director of the MIT Center for Digital Business, said in an article in The New York Times.

018-Strategy-500
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When all businesses become uncertain

  • Blog

What if every business had to be managed like a start-up? Rita Gunther McGrath, an associate professor of management at Columbia Business School, has some interesting observations along those lines -- about managing in today's uncertain business climate.

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