Performance Management

Showing 21-23 of 23

015-Technology-500

Market Management to Transform the IT Organization

In recent years, there have been calls and prescriptions for business transformation.1 There has also been growing pressure for radical change in how the IT function is organized and managed. Rockart et al. captured the consequences of an agenda for reform in the IT function, and Cross et al.

03-Operations-500

A Stakeholder Approach to Strategic Performance Measurement

Management practices have undergone many innovations. Companies have been down-sized, delayered, and hollowed out. Newly trained and empowered employees have implemented many innovative practices including continuous improvement, reengineering, just-in-time manufacturing, and total quality management. Outsourcing and exclusive supply relationships now allow organizations to focus on core activities.M

Showing 21-23 of 23