process improvement

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Measuring user innovation

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A new working paper examines the prevalence — and policy implications — of innovations that come from technology users.


What Strategy Is Not

In today’s world, it seems, people want to characterize every utterance and action as strategic — as if the simple addition of the adjective elevates the importance and quality of the thinking.



Games Managers Play at Budget Time

Often companies” budgeting processes don”t result in capital being invested optimally. The reason may be that strong personalities trump even well-designed systems. The authors profile five archetypes of bad behavior that line managers use to subvert logical decision making in order to grab resources. They also show how to counteract such behavior and instill values that lead to better use of investment capital.

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