Technology Innovation

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How eBay Uses Data and Analytics to Get Closer to Its (Massive) Customer Base

You can find just about anything on eBay: A vintage BMW, a Lear jet, a half-million-dollar yacht. From all that activity stems a lot of data and, eventually, information. In conversation with MIT Sloan Management Review contributing editor Renee Boucher Ferguson, Neel Sundaresan, senior director of research at eBay, discusses how eBay uses data and analytics at every level of the company to continuously evolve eBay’s numerous sites and services for buyers and sellers.

Measuring user innovation

  • Blog
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A new working paper examines the prevalence — and policy implications — of innovations that come from technology users.

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Collaboration Matters

  • Blog
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How important is collaboration to breakthrough innovation? And, conversely, how significant are the contributions of inventors who work alone? In a recent working paper, Lee Fleming of Harvard and Jasjit Singh of INSEAD take a new look at this topic.

The Elements of Platform Leadership

Platform leadership is the ability of a company to drive innovation around a particular platform technology at the broad industry level. The more people who use platform products, the more incentives there are for complement producers to introduce more complementary products, causing a virtuous cycle.

Showing 21-29 of 29