The Line Takes the Leadership — IS Management in a Wired Society
WHEN GEORGE DAVID conceptualized an approach to elevator maintenance based on a centralized computer communications network, he had no idea it would become a notable example of the use of information technology to gain competitive advantage. Yet the story of the major improvement in customer service made possible by OTISLINE, the Otis system, has been [...]
What Every Manager Needs to Know about Project Management
The authors offer principles that help project managers define goals, establish checkpoints, schedules and resource requirements, motivate and empower team members, facilitate communication and manage conflict. These principles integrate the technical and human aspects of project management, allowing managers to complete projects on time, within budget, and to high quality standards.

