THE MAGAZINE

How to Manage Virtual Teams

Teams are the typical building blocks of an organization. Dispersed teams can actually outperform groups that are all in one place. To succeed, however, virtual collaboration must be managed in specific ways. Businesses will have to emphasize teamwork even more than before, a global culture is more important than ever, and don't expect face-to-face meetings to disappear. Read more »
Also in the new Business Insight: learn lessons from the developing world, what managers really do, how to be a smart protégé, and much more.

Beyond Service Fads — Meaningful Strategies for the Real World

By Kevin Coyne

SUPERIOR SERVICE IS FASHIONABLE in the business press these days. From the American Banker to Fortune magazine, service cheer-leaders extol the virtues of investing to improve all types of customer service across industries ranging from financial services to manufacturing. One magazine notes that the rewards of service have never been clearer. Similarly, competitors in every [...]

From The Magazine

Fall 2009

Special Report: Sustainability

8 Reasons That Sustainability Will Change Management

Michael S. Hopkins

Transparency, accidental innovation, trust, collaboration — as sustainability affects how the world works, so will it affect how business works in the world.

Intelligence: Management

Debunking Management Myths

Martha E. Mangelsdorf

In this interview, Henry Mintzberg questions some of the conventional wisdom about managerial work.