By John C. Henderson
IN TODAY’S COMPETITIVE WORLD, the effective use of information technology (IT) as an element of a competitive strategy is critical. In the literature there are numerous examples of how organizations have used information technology to build and sustain new relationships with suppliers or customers and, as a result, have achieved a significant competitive advantage.1 A [...]
By Edgar H. Schein
I WOULD LIKE to review some observations I have made over the last thirty years about the process of helping human systems. I say human systems rather than individuals or small groups because much of my work as a consultant has been with intergroup and organizational-level problems. Individuals are always centrally involved, but the definition [...]
By Tamara J. Erickson, John F. Magee, Philip A. Roussel and Kamal N. Saad
THE PRESSURE ON today’s corporate managers to maximize short-term profits often seems at odds with the need for a research and development program that will sustain company value over the long term. The solution to this apparent dilemma starts with the recognition that a business enterprise’s value depends on the level and rate of growth [...]
