MIT Sloan Management Review

Management of Technology and Innovation

Critical IT Issues: The Next Ten Years

By Robert I. Benjamin and Jon Blunt

July 15, 1992

IN 1982, ROBERT BENJAMIN PUBLISHED A FORECAST OF THE STATE OF INFORMATION TECHNOLOGY IN THE YEAR 1990. HE WROTE THAT THE information systems environment was in “a considerable state of flux” and information systems managers could benefit from a prediction of the “end-point scenario [in order to] focus major planning strategies.” Ten years later, it’s time to provide a new set of landmarks for another decade of flux. Benjamin and his coauthor, Jon Blunt, envision the information technology world of 2000. What can we expect? What should we not expect? And what can we not even begin to guess?

It’s a Monday morning in the year 2000. Executive Joanne Smith gets in her car and voice activates her remote telecommunications access workstation. She requests all voice and mail messages, open and pending, as well as her schedule for the day. Her workstation consolidates the items from home and office databases, and her “message ordering knowbot,” a program she has instructed, delivers the accumulated messages in the order she prefers. By the time Joanne gets to the office she has sent the necessary messages, revised her day’s schedule, and completed a to-do list for the week, all of which have been filed in her “virtual database” by her “personal organizer knowbot.”

The “virtual database” has made Joanne’s use of information technology (IT) much easier. No longer does she have to be concerned about the physical location of data. She is working on a large proposal for the Acme Corporation today, and although segments of the Acme file physically exist on her home database, her office database, and her company’s marketing database, she can access the data from her portable workstation, wherever she is. To help her manage this information resource, Joanne uses an information visualizer that enables her to create and manage dynamic relationships among data collections. This information visualizer has extended the windows metaphor (graphical user interface) of the early 1990s to three-dimensional graphic... To read the complete article, login or sign-up using the form below.

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