Over the course of two years, I conducted in-depth interviews with more than 200 public- and private-sector executives around the world about their outsourcing initiatives. Through those interviews, I identified 20 initiatives that were transformational. I wrote case studies about two of them to complement the information gathered through interviews. To provide additional outsourcing context, I also participated in the analysis of three surveys that gathered data from a total of more than 500... To read the complete article, login or sign-up using the form below.
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