This article is based on two studies led by the authors. The first was a survey of CIOs at 256 enterprises in the Americas, Europe and the Asia/Pacific region on how large enterprises across a wide range of industries — both for profit and not — govern IT. The survey was developed by MIT Sloan’s Center for Information Systems Research in 2001 and distributed throughout 2002, both electronically and on paper, by Gartner Inc. to members of its EXP group and by CISR to participants in executive programs. Gartner additionally contributed to the research by conducting 10 case studies on IT governance. The second study comprised a set of 40 interview-based case studies at large companies such as Johnson & Johnson, Carlson Companies, UPS, Delta Air Lines and ING DIRECT, which examined IT governance in the context of organizational changes such as enterprise resource planning implementations, e-business initiatives, enterprise architecture development and IT-enabled organizational transformations. These cases were developed by CISR researchers and affiliates between 1995 and 2004. To understand how top-performing enterprises governed IT, MIT CISR researchers analyzed the data using both statistical and qualitative analysis. This article draws on and extends the material in P. Weill and J. Ross, IT Governance: How Top Performers Manage IT Decision Rights for Superior Results (Boston: Harvard Business School Press,... To read the complete article, login or sign-up using the form below.
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