MIT Sloan Management Review

Human Resource Management and Industrial Relations, Leadership and Organizational Studies

 

Getting New Hires Up to Speed Quickly

By Keith Rollag, Salvatore Parise and Rob Cross

January 15, 2005

The key to making new employees productive quickly, known as "rapid on-boarding," is to help them immediately build an informational network with co-workers.

How do managers and organizations quickly transform new hires into productive employees, a process called “rapid on-boarding”? This question is hardly trivial. Whether a company is growing to take advantage of a new market opportunity, restructuring to remain competitive or simply trying to cope with attrition resulting from retirements and turnover, one thing is certain — more and more employees are newcomers to work groups, departments or organizations. In today’s volatile economy, more than 25% of all workers in the United States have been with their company less than a year and more than 33% less than two years. Americans will, on average, change jobs 10 times between the ages of 18 and 37.1 And, of course, new employees are only part of the challenge — the constant state of internal restructuring in most organizations continually pushes managers to assimilate waves of employees suddenly transferred into new work roles and relationships.

The Challenges

The first and most obvious challenge with newcomers is jump-starting their productivity. Initially, newcomers are typically a net drain on productivity, drawing a salary, incurring training and orientation expenses, and consuming co-workers’ time without providing much in return. A recent study by Mellon Financial Corp. found that lost productivity resulting from the learning curve for new hires and transfers was between 1% and 2.5% of total revenues. On average, the... To read the complete article, login or sign-up using the form below.

 
 

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