MIT Sloan Management Review

Management of Technology and Innovation, Marketing

Discovering “Unk-Unks”

By John W. Mullins

July 1, 2007

How innovators identify the critical things they don't even know that they don't know.

In January 2005, Kenn Jorgensen and Cassian Drew, two British entrepreneurs who were passionate about rock climbing, wanted to know if their sport could be adapted for use in exercise facilities. Indoor climbing walls already existed, but they were used by serious climbers in urban areas as substitutes for outdoor rock formations that weren”t easily accessible. What if a new kind of low-impact, high-tech exercise regime could be created that was done on climbing walls just a few feet off the ground in ordinary fitness studios with ordinary ceilings, invigorating music and a spirited instructor – but with walls equipped with climbing holds?

“A surefire... To read the complete article, login or sign-up using the form below.

From The Magazine

Fall 2009

Special Report: Sustainability

8 Reasons That Sustainability Will Change Management

Michael S. Hopkins

Transparency, accidental innovation, trust, collaboration — as sustainability affects how the world works, so will it affect how business works in the world.

Intelligence: Management

Debunking Management Myths

Martha E. Mangelsdorf

In this interview, Henry Mintzberg questions some of the conventional wisdom about managerial work.