MIT Sloan Management Review

Human Resource Management and Industrial Relations, Leadership and Organizational Studies

A Surprising Truth About Geographically Dispersed Teams

By Josh Hyatt

July 1, 2008

Having one member in a remote location helps teams communicate.

What kind of team works together most effectively? The kind that keeps some distance — between one member and the rest of the team. So suggests a new study on geographically dispersed teams, which finds that it is beneficial for a group to include one member who is at a different location. That “isolate” prompts the group to be more disciplined in its coordination and communication — yielding a better and more productive experience for all members.

In “Subgroups, Imbalance and Isolates in Geographically Dispersed Teams,” a forthcoming article in Organization Science, two researchers examine how the configuration of a distributed team affects its dynamics — and ultimately the quality of its output. Are teams with a core group at headquarters and a small, stellar cluster of experts — say at a research and development facility, a client site or a fabrication plant — capable of forming themselves into a constellation of bright ideas? Or do such groups burst apart like supernovas, leaving each subgroup feeling underappreciated, misunderstood and not closely linked to the team’s endeavor?

It’s a timely question, given that such nontraditional teams are becoming ever more common as corporations cut down on real estate costs, offer employees flexibility and tap into expertise from anywhere and everywhere. “It turns out that configuration does have a significant impact,” notes Michael Boyer O’Leary, assistant professor in... To read the complete article, login or sign-up using the form below.

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