MIT Sloan Management Review

Human Resource Management and Industrial Relations

Which Way Should You Downsize in a Crisis?

By Christopher D. Zatzick, Mitchell L. Marks and Roderick D. Iverson

September 25, 2009

Managers have been inundated with advice on the dos and don’ts of laying off employees. But the truth is that there is no ‘one size fits all’ approach to downsizing.

The global economic downturn has forced many companies to make deep cuts to their work forces. Numerous retailers like Mervyn’s and Circuit City Stores Inc. closed locations, filed for bankruptcy or shut down altogether. Even companies like Yahoo!, Google, American Express and Motorola have had to cut their work forces.

The dramatic downturn in the economy left many organizations in a quandary. Several years ago, the major issue was winning the so-called war for talent: how to attract and retain the best and brightest. So companies implemented rigorous selection mechanisms, internal promotion ladders, extensive training and development, flexible work scheduling and group incentive schemes, all in hopes of developing a work force that would confer a sustainable competitive advantage. But then the recession turned that thinking upside down. Many organizations have been scrambling to figure out how best to restructure and cut costs without jeopardizing the valuable human capital that they had built.

To help such companies, we have developed a framework that integrates the seemingly paradoxical practices of talent management and downsizing. The framework looks at two important variables: the type of downsizing (reactive versus proactive) and the company’s approach to managing employees (control oriented versus commitment oriented). By first understanding an organization’s position with respect to... To read the complete article, login or sign-up using the form below.

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