Design Thinking
Designing Waits That Work
Designers at restaurants, theme parks and elsewhere have investigated how to make waiting in line more pleasant. What they have learned has profound implications for all managers.
Problem Solving By Design
In his book Managing to Learn, John Shook deconstructs the problem-solving journey of one manager and his mentor, and the management mechanism that guided them. The backstory? Shook knows the journey firsthand.
Usability for Evil
How do some companies get their customers to do something that’s useful for the company but not really for the customer?
Toyota’s Secret: The A3 Report
How Toyota solves problems, creates plans, and gets new things done while developing an organization of thinking problem-solvers.
How Facts Change Everything (If You Let Them)
Information-visualization guru and famed PowerPoint debunker Edward Tufte explains how businesses would think better, make better decisions and present themselves more powerfully if only they would learn to talk — both internally and externally — in facts.
How to Become a Better Manager … By Thinking Like a Designer
Presentation experts Nancy Duarte and Garr Reynolds help world-renowned executives, politicians and thought leaders deliver stronger presentations. Here they reveal how to influence and persuade in a different way, regardless of whether you ever have to communicate via PowerPoint.
