MIT Sloan Management Review

Operations Management and Research

The Art of Managing New Product Transitions

New product launches are highly complex and can pose major challenges to companies. But managing the interplay between product generations can greatly increase the chances for success.

The Need for Third-Party Coordination in Supply Chain Governance

As companies rely increasingly on external suppliers, there is an emerging and compelling need for “maestros”

Improving Work Conditions in a Global Supply Chain

A comparison of two Mexican factories suggests that global companies should go beyond monitoring codes of conduct and attack the problem of poor working conditions at its source by collaborating with their suppliers to implement new management systems.

Understanding the Dynamics of Value-Driven Variety Management

Managing product variety can be easy but hard to do well. And the difference can be significant.

How Do Customers Judge Quality in an E-tailer?

Online retailers must distinguish themselves in three aspects of a transaction: customer interaction with the Web site, delivery of the product and ability to address problems when they occur

The Outsourcing Compulsion

How the colonization of American manufacturing by distributors has pushed U.S. companies overseas.

Managing Product Returns for Competitive Advantage

Effective product returns strategies and programs can result in increased revenues, lower costs, improved profitability and enhanced levels of customer service.

The Transforming Power of Complementary Assets

Reaping the elusive productivity rewards of information technology requires that an organization must change the way it does business. Schneider National took that dictum to heart and became a trucking and logistics powerhouse.

Evolving From Value Chain to Value Grid

Breaking free of linear chain thinking and viewing value creation from a multidimensional grid perspective provides the greatest opportunities for innovation.

Achieving Excellence in Global Sourcing

Global sourcing is an increasingly popular business strategy, but it's not easy to execute. There are seven typical characteristics of organizations with outstanding global sourcing.

From The Magazine

Fall 2009

Special Report: Sustainability

8 Reasons That Sustainability Will Change Management

Michael S. Hopkins

Transparency, accidental innovation, trust, collaboration — as sustainability affects how the world works, so will it affect how business works in the world.

Intelligence: Management

Debunking Management Myths

Martha E. Mangelsdorf

In this interview, Henry Mintzberg questions some of the conventional wisdom about managerial work.