Operations Management and Research
The Art of Managing New Product Transitions
New product launches are highly complex and can pose major challenges to companies. But managing the interplay between product generations can greatly increase the chances for success.
The Need for Third-Party Coordination in Supply Chain Governance
As companies rely increasingly on external suppliers, there is an emerging and compelling need for “maestros”
Improving Work Conditions in a Global Supply Chain
A comparison of two Mexican factories suggests that global companies should go beyond monitoring codes of conduct and attack the problem of poor working conditions at its source by collaborating with their suppliers to implement new management systems.
Understanding the Dynamics of Value-Driven Variety Management
Managing product variety can be easy but hard to do well. And the difference can be significant.
How Do Customers Judge Quality in an E-tailer?
Online retailers must distinguish themselves in three aspects of a transaction: customer interaction with the Web site, delivery of the product and ability to address problems when they occur
The Outsourcing Compulsion
How the colonization of American manufacturing by distributors has pushed U.S. companies overseas.
Managing Product Returns for Competitive Advantage
Effective product returns strategies and programs can result in increased revenues, lower costs, improved profitability and enhanced levels of customer service.
The Transforming Power of Complementary Assets
Reaping the elusive productivity rewards of information technology requires that an organization must change the way it does business. Schneider National took that dictum to heart and became a trucking and logistics powerhouse.
Evolving From Value Chain to Value Grid
Breaking free of linear chain thinking and viewing value creation from a multidimensional grid perspective provides the greatest opportunities for innovation.
Achieving Excellence in Global Sourcing
Global sourcing is an increasingly popular business strategy, but it's not easy to execute. There are seven typical characteristics of organizations with outstanding global sourcing.

