Digital

Cultivating a Culture of Cross-Functional Teaming and Learning at CarMax

  • Interview
  • Read Time: 6 min 

The days when buying a used car meant “kicking the tires” and wading through a hard sales pitch are gone. With customer expectations evolving in a rapidly changing digital environment, digital dealership CarMax’s product development teams are “all about developing customer-facing and associate-enabling technologies,” says CIO Shamim Mohammad — but the focus is on the teamwork, not the tech.

Four Habits of Highly Effective Virtual Teams

  • Blog
  • Read Time: 3 min 

Employers thinking about allowing employees to work remotely are often conflicted. On the one hand, employees are hungry for this valuable work/life option. On the other, a number of prominent companies that once embraced the virtual work option have pulled back, citing the desire for more immediacy and opportunities for serendipity. But for managers who are looking to get the most out of a remote policy, there are best practices to help their organizations succeed.

‘Digital Transformation’ Is a Misnomer

  • Blog
  • Read Time: 5 min 

We’re nowhere near the end of the disruption digital technologies will have on business. Claiming that “we’re not a digital company” is no longer an option; failing to pay attention and develop a working knowledge of the present state of digital technologies all but guarantees obsolescence.

Who Gets Caught in Online Echo Chambers?

Echo chambers — that is, exposure to information that closely mimics our own experiences and points of view — are burgeoning. In the online world, personalization algorithms lead to even more personalization over time. New research that looked at the way people navigate through videos of TED Talks highlights which types of people are most at risk for falling into extreme echo chambers. The research also suggests ways organizations can help content viewers navigate the noise.

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The Coming Consumer Data Wars

  • Blog
  • Read Time: 4 min 

With tough new EU regulations on data security coming in 2018, global companies will soon be faced with a choice: Protect consumers’ data and reap the rewards of having access to it, or face the competitive consequences of consumer distrust. But companies caught unprepared for the change may lose the privilege of keeping consumers’ data altogether.

When Jobs Become Commodities

Most of us view our jobs as specialized or somehow differentiated, but the world of business and management increasingly feels otherwise. For many organizations today, the next big driver of job commoditization is automation driven by smart machines. Simply put, if a job is viewed as a commodity, it won’t be long before it’s automated. The key for workers whose jobs have traditionally seemed safe: Highlight the tasks that require a human touch.

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Moving Sales With Trajectory-Based Mobile Advertising

Anindya Ghose, Heinz Riehl Chair Professor of Business at New York University’s Stern School of Business, is one of the pioneering explorers of the intersection of mobile and marketing. In his new book, Tap, he collects his findings and weaves them together into a set of nine forces that marketers can wield to drive sales via mobile technologies.

The Fatal Flaw of AI Implementation

Many managers are excited about smart machines but are struggling to apply machines’ limited intelligence. Indeed, computers can process data just fine, but to generate competitive advantage from machine learning applications, organizations must upgrade their employees’ skills. Companies will also need to redesign employee accountabilities to empower and motivate them to deploy smart machines when doing so will enhance outcomes.

Achieving Digital Maturity

In the 2017 Digital Business Report, MIT SMR and Deloitte find that digitally maturing companies are achieving success by increasing collaboration, scaling innovation, and revamping their approach to talent.

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Platform Sprawl Leaves No Industry Behind

  • Blog
  • Read Time: 5 min 

A decade ago, Apple’s iPhone cornered the mobile phone market by developing a platform interface that expanded its product from a simple one-task tool to a multitask utility. Using platforms to gain competitive advantage is no longer unique to Apple — it is happening in other industries across the board as readily available platform options grow in number.

Video: Preparing for the Changes AI Will Bring to Tomorrow’s Jobs

At the MIT Sloan School of Management’s 14th annual CIO Symposium, “The CIO Adventure: Now, Next and… Beyond,” senior IT executives came together to discuss key technologies, including how AI will transform the workplace. The goal: to help prepare these tech leaders for challenges they face, including shepherding ongoing digital transformations, building a digital organization, and managing IT talent.

Ethics Should Precede Action in Machine Intelligence

As analytics and big data continue to be integrated into organizational ways and means from the C-suite to the front lines, authors Josh Sullivan and Angela Zutavern believe that a new kind of company will emerge. They call it the “mathematical corporation” — a mashup of technology and human ingenuity in which machines delve into every aspect of a business in previously impossible ways.

Balance Efficiency With Transparency in Analytics-Driven Business

Algorithms are affecting many aspects of daily life, but most people have no clarity as to how they work — even in the companies that create and use them. But individuals and organizations need to carefully consider what this lack of transparency means when it comes to fairness and honesty in commercial interactions and decide where to draw the line on data ethics.

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