Leading Your Team

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How to Overcome a Power Deficit

Many factors can cause a talented executive to be ignored or sidelined within an organization. “The fact that I was right didn’t matter,” said one manager whose recommendations went unheeded. “What I hadn’t done was build sufficient internal credibility.” Fortunately, power deficits in legitimacy, critical resources and/or networks can almost always be overcome. Research looking at 179 executives found two basic strategies that worked: “playing the game” more effectively or ”changing the game.”

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The Dangers of Disgruntled Ex-Employees

A study of professional soccer players found that players who left a team on bad terms subsequently played unusually well against that team. This phenomenon, known as the “Immutable Law of the Ex,” demonstrates the power of a person fueled by anger and pressure to prove new loyalty. The findings are relevant to other settings in which organizational performance relies strongly on individual contributions. Employers can prevent employees from wanting to strike back by being sensitive to morale.

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Designing Trustworthy Organizations

A lot of the literature about trust supports commonsense notions for individual leaders. But building organizational trust turns out to be different from building interpersonal trust — and less intuitive. “A new model is required to understand how to manage trust in large, complex organizations operating in highly diverse global environments,” write the authors. Once trust is broken, repair requires understanding the systemic causes of the failure and confronting deeply embedded mindsets.

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From the Editor: Creating and Leading Change

Consumers are driving change for retailers. As the new article “Competing in the Age of Omnichannel Retailing” notes, “Recent technology advances in mobile computing and augmented reality are blurring the boundaries between traditional and Internet retailing.” Meanwhile, “The Executive’s Role in Social Business” notes that while C-suite executives see social business as an opportunity, they are having a hard time turning that potential into reality.

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Why Good Leaders Don’t Need Charisma

Among charismatic executives, for every Steve Jobs, there is at least one Dick Fuld — maybe more. Fuld presided over the downfall of Lehman Brothers. Nor is Fuld alone: Six out of 18 of Germany’s most recent “Manager of the Year” winners were responsible for dramatic missteps, including Daimler’s disastrous acquisition of Chrysler Corp. under CEO Jürgen Schrempp. That raises a question: do charismatic business leaders typically outperform their more ordinary counterparts over the long run?

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Reinventing Employee Onboarding

Wipro BPO, a business process outsourcing firm in Bangalore, India, was experiencing high turnover rates. In Wipro’s traditional onboarding program, new employees learned about the company. But when the onboarding focused, instead, on individual identity, employees were more than 32% less likely to quit their jobs during the first six months. The bottom line: By making small investments in socialization practices, companies can improve employee retention.

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How Much Does a Company’s Reputation Matter in Recruiting?

When it comes to recruiting, few studies examine the degree to which a company’s social reputation or other aspects of its reputation are more or less important than other, more utilitarian job choice factors. When a survey task simply asks people to rate the importance of a laundry list of job attributes such as corporate social responsibility, it hides the marginal value of each attribute to the potential employee. There is every indication it is not a case of one size fits all.

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Is It Really Lonely at the Top?

There’s a business relationship that’s often overlooked: the relationships in between friends and allies — in other words, business relationships with people you enjoy being with. This article defines these people as chums and asserts that their importance too often goes unnoticed. Dale Carnegie’s How To Win Friends & Influence People is a practical classic on the art of cultivating chums — of inviting business allies into your courtyard while keeping them out of your kitchen.

Image courtesy of Flickr user Robert Scoble.

Managing the Human Cloud

Online crowdsourcing platforms are growing at double-digit rates and are starting to attract the attention of large companies. Just as cloud computing offers unconstrained access to processing capacity and storage, the “human cloud” promises to connect businesses to millions of workers on tap, ready to perform tasks and solve problems that range from the simple to the complex. The article explores four new human cloud models: The Facilitator model, The Arbitrator, The Aggregator, The Governor.

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How to Change an Organization Without Blowing It Up

Too often, organizational change occurs all at once, on a large scale, and often in response to crisis. Yet we know from a great deal of experience that such transformation attempts often fail, fostering employee discontent and producing mediocre solutions with little lasting impact.

Continuously pursuing smaller-scale changes — and weaving them together — offers a practical middle path between large-scale transformation and small-scale pilot projects

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The Role of the Chief Strategy Officer

The Chief Strategy Officer (CSO) is a comparatively new but increasingly important role in many organizations. This article proposes a typology of four CSO archetypes – Internal Consultant, Specialist, Coach and Change Agent – who carry out a variety of responsibilities in the CSO role. By understanding how the duties of the CSO can vary significantly from organization to organization, boards and CEOs can make better decisions about which type of CSO is necessary for their leadership teams.

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The Elements of Good Leadership

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  • Read Time: 2 min 

There is no magic formula for successful leadership, says Deborah Ancona, director of the MIT Leadership Center at the MIT Sloan School of Management. Instead, each leader needs to figure out his or her own unique leadership signature — one that draws on his or her own strengths.

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Clay Christensen Asks: How Will You Measure Your Life?

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In May, 2012, the New Yorker published an 11-page profile of Clayton Christensen, the Harvard Business School professor. The article details his fascination with low-end disruptive products (articulated in his 1997 book The Innovator’s Dilemma), his Mormon faith, and how good people, like good companies, can lose their way in life. That last topic is the subject of Christensen’s book How Will You Measure Your Life? and his TED talk of the same name.

Image courtesy of Flickr user opensourceway.
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How to Build Your Creative Confidence

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It’s a false construct to divide the world into the creatives and the non-creatives, says IDEO founder David Kelley. He helps business people “turn fear into familiarity, and they surprise themselves. That transformation is amazing.”

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Why Showing Your Face at Work Matters

Working from home or other remote work arrangements can be beneficial to both employees and companies. However, these nontraditional arrangements also have hidden pitfalls. Employees who work remotely may end up getting lower performance evaluations, smaller raises and fewer promotions than their colleagues in the office — even if they work just as hard and just as long. The difference is something called “passive face time” — the simple act of merely being seen in the workplace.

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