Social Business

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CMOs Using Social Data to Flex Their Muscle

Recent studies show that CMOs are highly involved and supportive of the use of social media for their function, and are enthusiastic about its potential role it may play throughout the entire business as well. This strong and growing relationship between CMOs and social media data may be leading to a growing influence and strength among CMOs in the C-suite and throughout the enterprise.

Jon Bidwell
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Redesigning Innovation at Chubb

As new markets emerge, large multinationals can find it hard to respond to them quickly. In the mid-2000s, specialty insurer Chubb felt it needed to move faster, both in its product development and in the way it responded to questions and issues field representatives had. Chubb integrated multiple social media tools into a social business platform that has improved response time. It also has held more than 50 online innovation gatherings, yielding several successful new businesses.

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Get Social: A Mandate for New CEOs

New CEOs need to quickly establish themselves and communicate their vision. Traditionally, CEOs communicate through e-mail, memos and Q&As. They walk halls, attend meetings and issue press releases. In many cases, social media is a more effective and efficient way to communicate with a wide range of stakeholders. Social media has already become a state-of-the-art leadership tool that surpasses many traditional approaches to listening and communicating with stakeholders.

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CFOs’ Anti-Social Tendencies may be Changing

Research from the MIT Sloan Management Review and Deloitte showed that only 13.5% of CFOs support social business. There are logical reasons why this may be so, such as the need for this profession to scrutinize costs, look for ROI, and an uncertain benefit for the CFO function. However some in the profession are urging CFOs to be more open and see the financial payoff of a social business. Recent data shows that the reluctance among CFOs to support social business may be declining.

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What Do Senior Managers Really Want to Know About Social Media?

A study by the Conference Board and the Rock Center for Corporate Governance at Stanford University analyzed social media usage by senior executives and board members. Its findings offer insights as to why senior staff bring in a consultant or expert to educate staff. A total of 32% of those surveyed said they had done so and explained the reasons why. Many did so to learn about LinkedIn; others wanted to learn about using social media for promotion, developing rules, communication and more.

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Jeanne Beliveau-Dunn

How Cisco’s Learning Network Became a Social Hub for the IT Industry

Five years ago Cisco created its digital social educational platform, Learning@Cisco, which today has over 2 million global participants. People in IT sector go to the site to get Cisco certifications, to find industry jobs, for tips on finding work and to share information. This network has helped Cisco grow its industry, create loyalty to the company, recruit and become a key source for strategic marketing information.

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B2Bs Can Be Social Too

A research report titled “The Use of Social Media in B2B Marketing and Branding: An Exploratory Study” studied tech companies in the U.S., Europe and Asia and found that several B2B companies were using social media strategically to position themselves as thought leaders, drive the market, and build key relationships with stakeholders. The researchers found that B2B firms in the U.S. were leaders in this area but found that adoption of these tools by B2B firms is “by no means universal."

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Is Viral Marketing a Myth?

That ideas can go viral is now a given in corporate marketing. But new research suggests the term “viral” marketing does not describe well what happens in the market.

Sharad Goel, senior researcher at Microsoft Research, and fellow researchers wanted to see whether messages spread via social networks virally, “like the common cold, some sort of biological contagion. One person gets infected and their friend gets infected and a friend of their friend gets infected.”
That wasn’t what Goel found.

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Creating a Culture Where the Best Ideas Win

Vala Afshar, chief marketing officer at Enterasys Networks Inc., in Andover, Massachusetts, says that social tools created an open, flatter culture where the best ideas, not people with the highest titles, are recognized. By adding Salesforce.com’s Chatter social network, Enterasys created closer connections with customers and a more positive work environment. It uses a system that translates machine language to tweets, so that its social network is now managed both by people and machines.

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How to Create Brand Engagement on Facebook

Brands have embraced Facebook Inc. as a key marketing channel to drive engagement and brand awareness. The question is whether some brand content creates more brand engagement on Facebook than others. A recent study coded more than 1,000 wall posts from 98 global brands, aiming for a better understanding of how different wall-post attributes impact the number of “likes,” comments and “shares” a post receives. This article offers up the results of that study, for brand managers to act on.

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Turning Facebook Fans into Product Endorsers

“If you engage customers,” says V. Kumar, “they go and they get their friends” to try out a product, too. Kumar, of the J. Mack Robinson College of Business at Georgia State University, explains how companies can find their most influential online customers and enlist them to help promote their brands.

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GE’s Colab Brings Good Things to the Company

Ron Utterbeck, the CIO for GE Corporate and the Advanced Manufacturing Software Technology Center in Michigan was vital in getting GE to implement its social network. The Facebook-like network built in-house is called GE Colab and links up the firm’s 115,000 employees from around the globe. The network has been breaking down corporate silos, helping problems get solved quicker, aiding employees better find internal experts, and making it easier to share files and documents in a meaningful context.

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When Social Networks and Analytics Intersect

  • Blog
  • Read Time: 3 min 

Does large amounts of data equal large amounts of new knowledge? Sometimes it does. Applying analytics techniques to social network data reveals new things about how people make decisions, say two Facebook researchers. There are also advantages that come from the ability to more quickly find patterns in data than was previously possible, says a scientist at Microsoft Research. But the CEO of Personal.com predicts that many companies will find that data analysis is not a core skill.

Showing 61-80 of 151