Technology Implementation

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A New Perspective on Enterprise Resource Management

Information systems are designed to help companies use enterprise resources more efficiently. But what if companies used information systems more broadly — not just to measure profits but also to account for the needs of people and the environment?

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Free Article

Analytics is Transforming Customer Service: Should We Worry?

Customer service and … cognitive computing? Really?

Yes, it’s happening. A recent Forbes article, IBM’s Watson Now a Customer Service Agent, Coming to Smartphones Soon, describes cognitive computing’s growing influence on customer service at a wide range of consumer-facing organizations — think financial services, telecoms, retail and insurance companies. ANZ Bank in South Africa offers a glimpse into a present that sounds more fictional than real.

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Harald Haas’s Li-Fi Vision: Light Bulbs That Transmit Data

  • Blog
  • Read Time: 2 min 

In a TED talk, Harald Haas of the University of Edinburgh shows how a beam from a light bulb can be rigged up to transmit a high definition video stream. The grand vision: LED lights with added microchips will let us transmit thousands of data streams in parallel, enabling us to access the Internet on smartphones wherever there is a light source.

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Free Article

Mind the Adoption Gap: Why Do We Still Email Documents?

  • Blog
  • Read Time: 1 min 

“Business users tend to ignore IT tools that require them to switch contexts, juggle multiple browser windows, and learn new collaboration habits . . . Eighty-three percent of business users continue to abuse email, ping-ponging document attachments back and forth, thus creating document chaos.

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Free Article

A new look at older technologies

  • Blog
  • Read Time: 1 min 

Conventional wisdom has it that companies whose markets are being transformed by disruptive new technologies need to figure out how to switch to the new dominant technology. But two researchers argue that an alternative strategy –one that involves rethinking opportunities for the old technology — can sometimes make sense.

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How to Profit From a Better Virtual Customer Environment

The benefits of engaging customers in product development, product support and related activities are increasingly visible. Having the right technology-based system can enhance the customer experience and help companies improve both their innovation and customer relationship management capabilities.

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Managing Your Portfolio of Connections

Traditionally, a company’s links to its customers, suppliers and other external parties have been based upon either arm’s-length transactions or socially embedded ties. Electronic technologies have enabled a third and more flexible option, dubbed “virtually embedded ties.”

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Grid Computing

Most companies today are using precious little of the computing power available to them through the machines and software they already own. PCs, servers and mainframes all sit idle much of time, while the people who operate them are away from the office or the plant.

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