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IT-Enabled Business Transformation: From Automation to Business Scope Redefinition

N. Venkatraman
Reprint 3526; Winter 1994, Vol. 35, No. 2, pp. 72–87

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The role of IT in shaping tomorrow's business operations is a distinctive one. IT has become a fundamental enabler in creating and maintaining a flexible business network. Using a framework that break IT-enabled business transformation into five levels, the author describes each level's characteristics and offers guidelines for delivering maximal benefits. He suggests that each organization first determine the level at which benefits are in line with the costs or efforts of the needed changes and then proceed to higher levels as the demands of competition and the need to deliver greater value to the customer increases.

N. Venkatraman, who was on the faculty of the MIT Sloan School of Management from 1985 through 1993, joined the School of Management at Boston University in January 1994 to teach and conduct research in the areas of strategic management and information technology.

     
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