The 2020 Future of Leadership Global Executive Study and Research Report

The New Leadership Playbook for the Digital Age

The New Leadership Playbook for the Digital Age


The 2020 Future of Leadership Global Executive Study and Research Report finds that leaders may be holding on to behaviors that might have worked once but now stymie the talents of their employees. Organizations must empower leaders to change their ways of working to succeed in a new digital economy.


Exploring the Digital Future of Management


“The Human-AI Partnership for Better Customer Experience”

This collection of MIT SMR articles discusses why companies must carefully think through their AI strategy and decide what their goals and expectations are for both AI and human workers if they’re to optimize customer experience. (Registration required.)

The Human-AI Partnership for Better Customer Experience - PDF


Free download of this collection MIT SMR articles is brought to you by Five9.

What Will Deep Learning Mean for Business?

Is Deep Learning a Game Changer for Marketing Analytics?

The technology that underpins deep learning is becoming increasingly capable of analyzing big databases for patterns and insights. Before long, companies will be able to integrate a wide array of databases to discern what consumers want, and then leverage that information for market advantage. Deep learning might also be used to design products to meet consumers’ personal needs. Different types of organizations will try to harness the powers of deep learning in their own ways.

Three People-Centered Design Principles for Deep Learning

Frontiers |

As organizations begin adopting deep learning, leadership must ensure that artificial neural networks are accurate and precise to avoid negative impacts on business decisions that hurt customers, products, and services. A designed-centered approach helps address both these short-term concerns as well as the long-term concerns that machines might displace humans when it comes to business decision-making.


Getting From Data to Impact

Open Access Brought to You By

Building great data and analytic models is a first step toward analytically driven decision making. But putting analytics applications into operation is a challenge. Open access to these three articles from MIT Sloan Management Review about operationalizing analytics is provided courtesy of SAS.

What to Expect From Agile

What happens when a large, established bank decides to adopt agile as a management model?


Eight Management Ideas to Embrace in the 2020s

As technology and society continue to rapidly transform, it can also be overwhelming for managers and organizations to think about what to tackle next. With that in mind, we asked recent expert authors what is one critical area where leaders and organizations should focus their efforts in 2020 and beyond.


Taking—and Avoiding—Business Risks

The Detroit Hustle

In a city that’s experienced tough economic times, entrepreneurism is blooming.



The Innovative Team

Spark Team Creativity by Embracing Uncertainty

Focusing on getting the creative process just right can hamper your team’s innovation. Instead, understand your motivation, encourage creative tension, and welcome unexpected contributions to help you foster a creative culture, navigate uncertainty, and embrace the curious and the unknown.

The Art of Balancing Autonomy and Control

The world of hackathons brings the study of balancing high-speed, creative autonomy and administrative control to bear in many interesting ways for managers across different industries.


Three Big Points

Three Big Points is the podcast you need to stay at the top of your game as a business leader. This short podcast presents mold-breaking ideas from leading academics, researchers, and executives who are blazing new trails in today’s continually changing, technology-fueled world. Three Big Points is hosted by MIT SMR’s editor in chief Paul Michelman.

Every Number Tells a Story

No matter how compelling it seems, data alone won’t win people over unless infused with a story.