The Best of This Week

The must-reads MIT SMR editors are reading this week, including: How working couples are hacking inequality at home, the future of work won’t be utopian, and why you should kill your favorite meeting.

Frontiers

Exploring the Digital Future of Management

Work–Life Balance

Hacking Inequality at Home

Working couples are turning to technology to divide household labor more equitably. But the results have been mixed. Those who treat chore-management apps as the solution to imbalance often jump straight to implementation, making things worse. A better approach is to first have probing conversations about the underlying forces driving imbalance in the relationship. These discussions aren’t easy, but they form the basis of a deal, and then the couple can use technology to help make it happen.

Don’t Let ‘Busy’ Be Your Status

Working all the time is not a badge of honor — it’s dysfunctional and a sign that something isn’t going right in your job or organization. This article looks at three simple strategies to combat martyrdom and burnout in the modern workplace.

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The Role of a Leader

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The Magic That Makes Customer Experiences Stick

Research has shown that memorable experiences can drive customer decisions as much as price and functionality. Yet there have been few meaningful improvements in customer experience over time. The missing ingredient? Emotion. Customers want their choices to align as much with their feelings and senses as with their values and ethics. The rational approaches taught at most business schools — offer more value for money, add features, make service more efficient — are not enough.

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Closing the Gender Gap

Pathways to Progress for Women Entrepreneurs

The hidden obstacle to women who want to found B2B startups is often rooted in the way they are mentored and advised in the business world. Where men are more often coached in strategy and business tactics, women are more likely to be taught how to avoid internal politics and “fit in” culturally. This difference in mentoring leaves women at a disadvantage with respect to entrepreneurship.

Do Men Know More About Salaries?

When it comes to salary transparency, one widely held belief is that women have a harder time collecting salary information than men. While some research suggests this may be true in some cases, collective research has not tackled a fundamental question: Are female employees truly less informed about salaries, or is this just a stereotype?

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Counterpoints: The Sports Analytics Podcast

Information Overload?

As sports become ever more analytical, can there be such a thing as too much data?

Talent Versus Teamwork

Counterpoints looks at whether analytics can quantify team chemistry.

Behold the Big Man

Defensive analytics are shaping how NBA basketball strategy is evolving.