Amy R. Ward, interviewed by Frieda Klotz
Giving customers what they want quickly is a worthy goal. Businesses can’t always afford to do it.
Omar Merlo et al.
When employees represent the views of customers, management needs to have their backs.
Timocin Pervane and Kaijia Gu
How cities deal with AI-related changes will determine which ones will thrive in the future.
The post-digital tech wave — a powerful, integrated stack of technologies — is coming next.
Svenja Falk and Frank Riemensperger
Platform markets are suddenly all the rage with B2B companies. And for good reason.
David A. Bray and R “Ray” Wang
To avoid bias, people-centered design principles must be the foundation of deep-learning algorithms.